Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a compassionate helpline team and ensure safe operations.
- Company: Independent charity dedicated to providing support and safeguarding.
- Benefits: Pro rata annual leave, supportive culture, and engaging workplace.
- Why this job: Make a real difference by guiding volunteers and supporting those in need.
- Qualifications: Frontline experience and strong communication skills required.
- Other info: Join a dynamic team focused on impactful community support.
The predicted salary is between 36000 - 60000 £ per year.
An independent charity is seeking a Senior Helplines Coordinator to ensure their helpline operates safely and compassionately.
Responsibilities include:
- Supporting staff
- Managing daily operations
- Making safeguarding decisions
The ideal candidate will have:
- Frontline experience
- Strong communication skills
- The ability to guide volunteers
This role offers pro rata annual leave and other benefits, emphasising a supportive and engaging workplace culture.
Senior Helpline Lead - 7-Day Support & Safeguarding employer: Hireful
Contact Detail:
Hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Helpline Lead - 7-Day Support & Safeguarding
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those involved with helplines. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to safeguarding and support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your frontline experience! During interviews, share specific examples of how you've handled challenging situations or supported staff and volunteers. This will highlight your suitability for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Helpline Lead - 7-Day Support & Safeguarding
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting others shine through. We want to see how your frontline experience has shaped your approach to helpline work and safeguarding.
Highlight Your Skills: Make sure to emphasise your strong communication skills and any experience you have in guiding volunteers. We’re looking for someone who can lead with compassion and clarity, so don’t hold back!
Tailor Your Application: Take the time to tailor your application to the specific role. Mention how your previous experiences align with the responsibilities of managing daily operations and supporting staff. We love seeing candidates who take this extra step!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Let’s make it happen!
How to prepare for a job interview at Hireful
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission, values, and recent initiatives. Understanding their approach to helpline operations and safeguarding will show your genuine interest and help you align your answers with their goals.
✨Showcase Your Frontline Experience
Be ready to discuss your frontline experience in detail. Prepare specific examples of how you've handled challenging situations, supported staff, or made safeguarding decisions. This will demonstrate your capability and readiness for the role.
✨Highlight Communication Skills
Strong communication is key in this role. Think of instances where you've effectively communicated with diverse groups, whether it's guiding volunteers or resolving conflicts. Practising these examples will help you articulate your skills clearly during the interview.
✨Emphasise Team Support and Leadership
As a Senior Helplines Coordinator, you'll be guiding volunteers and supporting staff. Prepare to discuss your leadership style and how you foster a supportive environment. Sharing your strategies for team engagement will resonate well with the interviewers.
