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- Tasks: Lead a team to enhance customer satisfaction and improve service quality.
- Company: A leading housing organisation dedicated to community impact.
- Benefits: 28 days holiday, health plans, and career development support.
- Why this job: Make a positive difference in the community while developing your leadership skills.
- Qualifications: Previous management experience and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing organization is looking for a Head of Customer Contact for the Repairs Contact Centre in Peterborough. This role involves leading a dedicated team to enhance customer satisfaction and improve service quality.
Ideal candidates will have:
- Previous management experience
- Strong communication skills
- A focus on customer service
Benefits include:
- 28 days holiday
- Health plans
- Career development support
Join us to make a positive difference in the community.
Repairs Contact Centre Lead - Customer Experience employer: hireful
Contact Detail:
hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Contact Centre Lead - Customer Experience
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or customer service roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service! During interviews, share specific examples of how you've improved customer satisfaction in previous roles. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Repairs Contact Centre Lead - Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and customer service skills. We want to see how you've led teams and improved service quality in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer satisfaction and how you can make a positive difference in our community.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to convey ideas clearly and effectively. We love candidates who can express themselves well!
Apply Through Our Website: To make the process smoother for both of us, please apply through our website. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at hireful
✨Know the Company Inside Out
Before your interview, take some time to research the housing organisation. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Repairs Contact Centre Lead, you'll need to demonstrate your management experience. Prepare specific examples of how you've successfully led teams in the past, focusing on how you improved customer satisfaction and service quality.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of real-life examples where you turned a negative experience into a positive one. This will highlight your strong communication skills and customer-focused approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or how success is measured in the role. This shows that you're proactive and genuinely interested in contributing to the team.
