Automotive Service Advisor in Redditch

Location: Gorcott Hill, Alcester Road, Redditch, Worcestershire, B98 9EP

Salary: £20,250 per annum (pro rata based on 30 hours), full-time equivalent £27,000 based on 40 hours

Hours: 30 hours per week, Monday – Friday, 9am – 4pm, with an hour for lunch (unpaid)

Arden Bridge Services is an independent garage established in 2005, providing servicing, repairs and maintenance for all makes and models of vehicles. We pride ourselves on delivering the technical expertise and professional standards you would expect from a main dealer with the friendly, personal service of an independent garage. Thanks to our reputation for quality workmanship and excellent customer care, much of our business comes from repeat customers and word of mouth recommendations.

As our business continues to grow, we are looking for an organised and customer-focused Automotive Service Advisor to become a key member of our team and help us maintain the high standards of service our customers have come to expect.

The Role

This is a varied and hands-on position that combines customer service, workshop administration, and service coordination. You will be the first point of contact for customers and play a vital role in ensuring the smooth running of the reception and workshop administration functions.

Customer Service & Reception

• Greet customers and provide a professional and welcoming first impression
• Act as the first point of contact for customer enquiries, both in person and over the phone
• Answer incoming calls, take messages, and direct enquiries appropriately
• Respond to customer emails promptly and professionally
• Assist with customer vehicle collections and drop-offs where required

Workshop Administration

• Create and manage job cards for workshop bookings
• Produce customer quotations and estimates
• Generate invoices and process customer payments
• Process loan vehicle documentation and maintain accurate records
• Maintain and update the MOT diary, ensuring appointments are scheduled efficiently
• Keep trade account invoicing accurate and up to date
• Order vehicle parts and source the most cost-effective suppliers while maintaining quality and availability
• Monitor and set up WhatsApp groups to assist with communication and workflow management

General Office & Operational Support

• Carry out day-to-day administrative duties to support the smooth running of the business
• Maintain the reception and customer waiting area, ensuring it remains clean, professional, and fully stocked
• Keep accurate records of employee annual leave and holidays
• Support the workshop team with administrative and operational tasks as required

What We're Looking For

• Previous experience working within a motor trade, vehicle servicing, repair, or garage environment
• Good understanding of workshop processes and the automotive industry
• Excellent customer service and communication skills
• Strong organisational skills with the ability to prioritise workload effectively
• Good IT skills and experience using office systems
• Ability to work independently and as part of a team
• Full UK driving licence
• Experience in a Service Advisor, Service Manager, Workshop Controller, or Garage Reception role
• Familiarity with workshop management systems
• Experience sourcing and ordering vehicle parts

28 days annual leave per annum (inclusive of public/bank holidays)

Auto enrolment pension scheme at statutory rate, where applicable

Friendly and supportive working environment

Discounted car services for close family

Varied and interesting role with responsibility and autonomy

Opportunity to become an integral part of a growing local business

Contract type: Permanent

£20,250 per annum (pro rata based on 30 hours), full-time equivalent £27,000 based on 40 hours