At a Glance
- Tasks: Manage the Housing Ombudsman portal and ensure data integrity for an upcoming audit.
- Company: National social housing provider with a focus on impactful work.
- Benefits: Fully remote role with flexible office access and competitive salary.
- Other info: Immediate start for a 3-month contract with potential for future opportunities.
- Why this job: Make a real difference from day one in a critical role.
- Qualifications: Expertise in the Housing Ombudsman portal and strong attention to detail.
We are looking for an immediately available Housing Ombudsman portal specialist to join the team at this national social housing provider, for a critical 3-month contract. Your primary focus will be to "steady the ship" by taking full ownership of the Housing Ombudsman portal. There is an upcoming audit, so an expert is needed who can dive straight into the system, rectify historical data gaps, and ensure case management is beyond reproach.
What you'll be doing:
- Log, manage, and audit all cases within the Housing Ombudsman portal, ensuring absolute data integrity.
- Collaborate across the business to gather robust evidence and compile high-quality case histories.
- Proactively identify gaps in current records and mitigate risks ahead of our regulatory audit.
- Manage all completion dates and chasers to ensure 100% compliance with Ombudsman timeframes.
- Act as the professional first point of contact for the Housing Ombudsman Service.
What you need:
- You are someone who has "lived" in the Housing Ombudsman portal and understands its nuances.
- You have a deep, demonstrable understanding of the Housing Ombudsman Code and social housing regulations.
- You don’t just use the portal; you understand how to troubleshoot it and manage cases within it effectively.
- Your attention to detail is your greatest strength—essential for gathering evidence and producing favourable outcomes.
- You can influence and engage with stakeholders at all levels to get the information you need, fast.
Why you'll love this job:
- This is a fully remote role where you can make a tangible impact from day one.
- Or, if you enjoy going to an office, then you can go to the Peterborough HQ as much as you like each week.
- Salary negotiable depending on your skills and experience, but we're looking somewhere circa £30-40k.
If you have racked up some extensive experience working with the Housing Ombudsman portal, and are immediately available for a temp contract role, then I want to hear from you. Apply today.
Temp Housing Ombudsman Specialist in Peterborough employer: Hireful
Join a leading national social housing provider that values your expertise and offers a flexible work environment, allowing you to work remotely or from our welcoming Peterborough HQ. With a strong commitment to employee growth and a culture of collaboration, you'll have the opportunity to make a significant impact while ensuring compliance and data integrity in a critical role. Enjoy competitive remuneration and the chance to contribute to meaningful outcomes in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Temp Housing Ombudsman Specialist in Peterborough
✨Tip Number 1
Get to know the Housing Ombudsman portal inside out. We recommend spending some time familiarising yourself with its features and functionalities before your interview. This way, you can confidently discuss how you've used it in the past and how you plan to tackle any challenges.
✨Tip Number 2
Network like a pro! Reach out to current or former employees in similar roles. They can provide insider tips on what the team values most and what challenges they face. Plus, it shows your genuine interest in the position!
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've had to manage data integrity or resolve issues within the portal. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Temp Housing Ombudsman Specialist in Peterborough
Some tips for your application 🫡
Show Off Your Expertise:Make sure to highlight your experience with the Housing Ombudsman portal. We want to see how you've tackled similar challenges in the past, so don’t hold back on those details!
Be Detail-Oriented:Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate a polished submission that reflects your meticulous nature.
Tailor Your Application:Don’t just send a generic CV and cover letter. We love it when candidates tailor their applications to match the job description, especially regarding your understanding of the Housing Ombudsman Code.
Apply Through Our Website:For the best chance of getting noticed, make sure you apply through our website. It’s the quickest way for us to see your application and get you into the process!
How to prepare for a job interview at Hireful
✨Know the Housing Ombudsman Portal Inside Out
Make sure you’re well-versed in the Housing Ombudsman portal. Brush up on its features and functionalities, as well as any common troubleshooting issues. Being able to discuss specific examples of how you've used the portal effectively will show your expertise.
✨Demonstrate Your Attention to Detail
Since attention to detail is crucial for this role, prepare to showcase instances where your meticulousness made a difference. Bring examples of how you’ve rectified data gaps or ensured compliance with regulations in past roles.
✨Prepare for Stakeholder Engagement
Think about how you can influence and engage with various stakeholders. Prepare anecdotes that highlight your communication skills and ability to gather information quickly. This will demonstrate your capability to act as the first point of contact effectively.
✨Understand the Regulatory Landscape
Familiarise yourself with the Housing Ombudsman Code and relevant social housing regulations. Be ready to discuss how these impact case management and audits, showing that you’re not just knowledgeable but also proactive in identifying potential risks.
