At a Glance
- Tasks: Support families in finding and maintaining safe, affordable homes while delivering excellent customer service.
- Company: Join a mission-driven organisation dedicated to making a positive impact on society.
- Benefits: Enjoy 28 days holiday, health perks, and career development opportunities.
- Other info: Inclusive workplace with a focus on personal growth and community support.
- Why this job: Make a real difference in people's lives and help them create moments that matter.
- Qualifications: Experience in housing management and a full UK driving licence required.
The predicted salary is between 38497 - 38497 £ per year.
A place to create moments that matter.
Salary: £38,497 per annum (including car allowance)
Location: Peterborough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office).
Permanent and 6 month Fixed Term Contract, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs.
Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything our client does. Together, they find new ways to understand and champion their customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role:
- Always motivated to deliver brilliant service, Housing Partners (Housing Officers) are the first point of contact for customers.
- You'll be a visible presence in your patch, ensuring tenancies are well managed and supported.
- When things don't go to plan, you'll be there to make a difference. Working alongside customers, you'll take time to understand their circumstances and provide practical, empathetic support to help them sustain their tenancy and keep their home.
- Building positive relationships is at the heart of what you do. You'll see the person behind the process, tailoring your approach to individual needs and vulnerabilities.
- Whether supporting customers with their rent, addressing anti-social behaviour with partner agencies, or resolving concerns, you'll focus on fair, human solutions that deliver the best outcomes.
- You'll handle challenges with care and confidence, aiming to resolve issues early and positively. Legal action is always a last resort, used only when absolutely necessary, because your priority is helping customers stay in their homes.
- Everything you do will be guided by a simple principle: housing is human, and every decision should reflect that.
- Strong communication is key. You'll build effective relationships with colleagues and external partners, working collaboratively to support customers and communities to thrive, making moments that matter every day.
Salary:
The Housing Partner (Housing Officer) role offers a salary of £37,247 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, they'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive an essential user car allowance starting from £1,250 per annum plus mileage for travel around your patch - helping you stay mobile while making a difference in your community.
About you:
- You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management.
- It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it.
- You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery.
- As you'll be travelling across the organisation's sites and estates, you'll need a full UK driving license and access to a vehicle.
The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.
Interviews:
We want your candidate experience to reflect who they are - a place to grow, a place to thrive, a place to be you.
- Stage 1: A Teams interview with the hiring manager. You'll learn more about the role and team, and they'll get to know you – your experience, goals, and what you bring. Planned date: 23rd July via Teams
- Stage 2: A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. Planned date: 30th July at the Peterborough office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future:
They've got big ambitions and they're looking for people who want to grow with them. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because they believe great work deserves great rewards, here's what you can look forward to:
- Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
- Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
- Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further.
- Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
- Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
- Career development – From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more – they'll help you grow and succeed.
This is more than a job – it's a place where you can make an impact, feel valued, and be rewarded for what you do.
They're Committed to Inclusion:
They believe diversity makes them stronger and they're committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know – they'll make it happen. Because this isn't just a workplace – it's a place to belong.
Please don't delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK. Our client does not currently hold a sponsorship license.
If you're looking for a place you can make a positive difference to society, to the organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Housing Partner (Housing Officer) in Peterborough employer: Hireful
At hireful, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our part-time roles, such as the Cleaning Assistant in Malvern, provide flexible hours that allow for a healthy work-life balance, while also presenting opportunities for personal growth and development within our community-focused environment. Join us to contribute to maintaining high cleanliness standards at The Downs, where your efforts are truly appreciated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Partner (Housing Officer) in Peterborough
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Hireful.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Hireful.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Hireful.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Hireful. Apply directly through us to stand out!
We think you need these skills to ace Housing Partner (Housing Officer) in Peterborough
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Hireful. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Partner (Housing Officer), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Hireful
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Hireful. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
