At a Glance
- Tasks: Manage disrepair cases and improve living conditions for families.
- Company: Join a passionate team transforming housing for better futures.
- Benefits: 28 days holiday, health support, flexible working, and career development.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in people's lives while growing your skills.
- Qualifications: Experience with housing disrepair and strong communication skills.
The predicted salary is between 28971 - 28971 £ per year.
A place to drive change
Location: Hybrid, Peterborough, 1–2 days in the office including Thursdays
Salary: £28,971 per annum, pro rata
Contract: 3 month fixed term, 35 hours per week, Monday – Friday 9am to 5pm
Our client is on a journey of transformation, finding new ways to provide families with affordable, sustainable and safe homes. They're innovating for their customers while creating a thriving, supportive workplace. They're a passionate, dedicated team driving positive change, and they're looking for creative, driven people to join them. If you want to be part of transformation and help shape their future, there's never been a better time to join.
Make a real impact where it matters most. Our client is committed to providing safe, high‑quality homes. They’re looking for a proactive, detail‑driven Disrepair Administrator to join their Disrepair, Damp & Mould team. This is a vital role where you'll help improve living conditions and prevent issues from escalating. You'll manage complex cases, coordinate activity behind the scenes and deliver excellent customer service. Working with surveyors, contractors and internal teams, you'll ensure cases are handled efficiently, data is accurate and customers receive timely updates and support.
What you'll be doing:
- Managing a caseload of disrepair and damp/mould cases from start to finish
- Coordinating surveyor and contractor diaries to ensure timely inspections and repairs
- Acting as a key contact for customers, providing clear updates and support
- Recording and analysing data to identify trends and property issues
- Preparing reports and insights for senior management
- Supporting early intervention strategies to reduce disrepair claims
- Collaborating with internal teams and external partners
About you:
- Experience with housing disrepair and/or damp and mould cases
- Intermediate Excel skills, including tracking and analysing data
- Strong stakeholder engagement and relationship‑building skills
- High attention to detail and accuracy
- Ability to learn new CRM systems and processes quickly
- Strong written and verbal communication skills
- Commitment to excellent customer service
Interviews:
- Stage 1: A Place to Connect – Teams interview with the hiring manager (ongoing)
- Stage 2: A Place to Show Your Strengths – role‑related assessment and behavioural interview, plus a Congruity Questionnaire (planned for 19th June in Peterborough)
Successful candidates will be required to complete DBS and social media checks.
A place to build a future:
Our client offers opportunities to grow, develop new skills and thrive in a collaborative environment where your ideas matter. Benefits include:
- 28 days holiday plus bank holidays, birthday leave and option to buy more
- Health and wellbeing support including cash health plan, online GP and gym discounts
- Financial perks including salary sacrifice schemes and discounts
- Pension schemes and life assurance (3x salary)
- Family‑friendly policies and flexible working
- Career development including leadership programmes and apprenticeships
Our client is committed to inclusion and creating a workplace where everyone feels valued and able to thrive. Their recruitment process is accessible, and they’ll support any reasonable adjustments you need. Please note: Applicants must have the right to work in the UK. The organisation does not hold a sponsorship licence. Roles may close early due to high application volumes. Apply now to make a positive difference.
Disrepair Coordinator in Peterborough employer: Hireful
Our client is an exceptional employer, dedicated to transforming the housing sector while fostering a supportive and innovative work culture in Peterborough. With a strong commitment to employee growth, they offer extensive benefits including 28 days of holiday, health and wellbeing support, and career development opportunities, ensuring that every team member can thrive and make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Disrepair Coordinator in Peterborough
✨Tip Number 1
Get to know the company before your interview! Research their mission and values, especially around providing safe homes. This will help you connect your experience with their goals during the chat.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Think about how your past experiences with disrepair cases can showcase your skills in managing complex situations.
✨Tip Number 3
Show off your Excel skills! Be ready to discuss how you've used data analysis in previous roles. Maybe even bring a few examples of trends you've identified that could relate to housing issues.
✨Tip Number 4
Don’t forget to ask questions! This shows your interest and helps you understand if the role is right for you. Ask about their early intervention strategies or how they support team collaboration.
We think you need these skills to ace Disrepair Coordinator in Peterborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Disrepair Coordinator role. Highlight your experience with housing disrepair and any relevant skills that match the job description. We want to see how you can drive change in our team!
Showcase Your Attention to Detail:Since this role requires a high level of accuracy, be sure to demonstrate your attention to detail in your application. Use clear examples from your past experiences where you've successfully managed complex cases or data analysis.
Communicate Clearly:Strong written communication is key for this position. Make your application easy to read and free of jargon. We appreciate clarity, so ensure your points are concise and directly related to the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and keep track of it during the process. Don’t miss out on the opportunity to join our passionate team!
How to prepare for a job interview at Hireful
✨Know Your Stuff
Make sure you brush up on your knowledge of housing disrepair, damp, and mould cases. Familiarise yourself with common issues and solutions, as well as the relevant legislation. This will show that you're proactive and ready to tackle the challenges head-on.
✨Showcase Your Data Skills
Since the role requires intermediate Excel skills, be prepared to discuss how you've used data in previous roles. Bring examples of how you've tracked and analysed data to identify trends or improve processes. This will demonstrate your attention to detail and analytical abilities.
✨Engage with Stakeholders
Highlight your experience in building relationships with stakeholders. Think of specific examples where you've successfully coordinated with surveyors, contractors, or customers. This will showcase your communication skills and ability to work collaboratively.
✨Prepare for Behavioural Questions
Expect behavioural interview questions that assess your problem-solving and customer service skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
