At a Glance
- Tasks: Manage business travel bookings and provide support during flight disruptions.
- Company: Leading global travel management company with a focus on meaningful connections.
- Benefits: Competitive salary, 25 days leave, pension, and health services.
- Other info: Work independently in a dynamic environment with monthly office visits.
- Why this job: Enjoy the flexibility of remote work while solving complex travel challenges.
- Qualifications: Experience in business travel consulting and strong GDS knowledge required.
The predicted salary is between 25200 - 33000 £ per year.
Are you an experienced Business Travel Consultant who thrives on independence and loves solving complex logistical puzzles?
This leading global travel management company, is seeking a self-sufficient professional to join their Out-of-Hours (OOH) team.
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
As a critical anchor of the 24/7 service delivery model, you will be the calm, confident voice supporting corporate travellers when the core day teams are offline.
You must therefore be happy to work out of hours schedules which include weekday evenings up to 11pm and alternate weekends.
Operating in a reduced-support environment, you will take full ownership of urgent requests, navigate flight disruptions, and ensure seamless service continuity.
What you'll be doing: Independently manage end-to-end business travel bookings, fast-paced changes, reissues, and cancellations.
Provide calm, decisive support to travellers during live flight disruptions.
Accurately log customer interactions and construct clear escalation notes for day-side teams regarding high-risk issues.
Produce highly structured handover notes for the morning teams to ensure zero gaps in service.
Assist with essential billing-related administration, bill-back processes, seat allocations, and refunds.
This is a company that believes in meaningful connection, without the daily commute!
This is a home working role, but you must be happy to visit theoffice in Glasgow, once per month as a minimum (more if you want!) What you need: Proven background working as a Business Travel Consultant within a fast-paced TMC environment.
Strong, fluid working knowledge of major GDS platforms Sabre and/or Amadeus.
A proven ability to work completely independently, make sound operational judgements, and handle urgent situations without direct supervision.
Exceptional written and verbal communication skills, specifically for writing airtight team handovers.
Previous experience specifically within an Out-of-Hours or 24/7 travel team. xrnqpay Why you'll love this job: Competitive basic salary circa £28-30k plus bonus 25 days annual leave plus bank holidays Pension, Company sick pay Staff discounts, health and wellbeing services If you enjoy the unique rhythm of the out-of-hours lifestyle, and take pride in delivering "first-time-right" solutions under pressure, this is the job for you.
Apply today!
Out of Hours Business Travel Consultant employer: Hireful
At hireful, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our part-time roles, such as the Cleaning Assistant in Malvern, provide flexible hours that allow for a healthy work-life balance, while also presenting opportunities for personal growth and development within our community-focused environment. Join us to contribute to maintaining high cleanliness standards at The Downs, where your efforts are truly appreciated and rewarded.
