At a Glance
- Tasks: Be the go-to person for customer enquiries and support a busy team.
- Company: Join a growing UK-based technical distribution business with a supportive culture.
- Benefits: Enjoy up to 33 days holiday, quirky perks, and a comprehensive benefits package.
- Other info: Full training provided, with excellent opportunities for career growth.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Strong communication skills and previous admin or customer service experience preferred.
A growing UK-based technical distribution business is seeking a Customer Service Administrator/Account Administrator to join a busy, supportive team within its operational support function. The organisation operates across multiple sites and continues to expand through sustained growth. Join a fast-paced environment where accuracy, communication, and teamwork are highly valued!
Location: Burscough and easily commutable from surrounding areas including Ormskirk, Southport, Wigan, Skelmersdale, Parbold. Working hours are Monday to Friday, 8:30am – 5:00pm, with a 1-hour lunch break and the starting salary is £25,700 per annum, alongside a comprehensive benefits package designed to support work–life balance and wellbeing. This includes up to 33 days’ holiday (including Bank Holidays, subject to service), an Employee Rewards scheme offering flexible ‘quirky perks’ such as late starts, early finishes, extended lunches, and complimentary food and drink, plus access to an Employee Assistance Programme, Retail Discount Scheme, Auto-Enrolment Pension Scheme, and Life Assurance. You’ll also be joining a friendly, supportive team where you’ll be made to feel welcome from day one.
What will you be doing?
- Act as the first point of contact for telephone and email enquiries, providing a professional and efficient service
- Process customer orders accurately, ensuring all information is recorded correctly on internal systems
- Identify required parts based on engineer/customer information and source from suitable suppliers at competitive pricing
- Raise quotations, monitor orders, and support contract administration across multiple accounts and customers
- Assist with reporting, invoice allocation, credit monitoring, and general administrative support within the team
What will you bring to the role?
- Strong communication skills with a confident and polite telephone manner
- Excellent attention to detail with the ability to manage multiple tasks and deadlines
- Good organisational skills and ability to prioritise workload effectively
- Competent IT skills, particularly in data entry and email communication
- Previous experience in an administrative or customer service-based role is desirable
You will be supported with full training and ongoing development to help you build confidence and progress within the business. If you are proactive, reliable, and eager to learn, apply today.
Customer Service Administrator in Ormskirk employer: Hireful
At hireful, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our part-time roles, such as the Cleaning Assistant in Malvern, provide flexible hours that allow for a healthy work-life balance, while also presenting opportunities for personal growth and development within our community-focused environment. Join us to contribute to maintaining high cleanliness standards at The Downs, where your efforts are truly appreciated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Ormskirk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hireful. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hireful before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Ormskirk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hireful:Your cover letter is your chance to shine! Tell us why you want to work at Hireful specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hireful!
How to prepare for a job interview at Hireful
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
