At a Glance
- Tasks: Be the friendly voice for customer enquiries and manage orders with precision.
- Company: Join a growing UK-based technical distribution business with a supportive team.
- Benefits: Enjoy up to 33 days' holiday, quirky perks, and a comprehensive benefits package.
- Other info: Full training provided to help you thrive and progress in your role.
- Why this job: Kickstart your career in a dynamic environment with real growth potential.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 24700 - 24700 £ per year.
A growing UK-based technical distribution business is seeking a Customer Service Administrator/ Account Administrator to join a busy, supportive team within its operational support function. The organisation operates across multiple sites and continues to expand through sustained growth. Join a fast-paced environment where accuracy, communication, and teamwork are highly valued!
Location: Burscough and easily commutable from surrounding areas including Ormskirk, Southport, Wigan, Skelmersdale, Parbold.
Working hours are Monday to Friday, 8:30am – 5:00pm, with a 1-hour lunch break and the starting salary is £24,700 per annum, alongside a comprehensive benefits package designed to support work–life balance and wellbeing. This includes up to 33 days' holiday (including Bank Holidays, subject to service), an Employee Rewards scheme offering flexible ‘quirky perks' such as late starts, early finishes, extended lunches, and complimentary food and drink, plus access to an Employee Assistance Programme, Retail Discount Scheme, Auto-Enrolment Pension Scheme, and Life Assurance. You'll also be joining a friendly, supportive team where you'll be made to feel welcome from day one.
What will you be doing?
- Act as the first point of contact for telephone and email enquiries, providing a professional and efficient service
- Process customer orders accurately, ensuring all information is recorded correctly on internal systems
- Identify required parts based on engineer/customer information and source from suitable suppliers at competitive pricing
- Raise quotations, monitor orders, and support contract administration across multiple accounts and customers
- Assist with reporting, invoice allocation, credit monitoring, and general administrative support within the team
What will you bring to the role?
- Strong communication skills with a confident and polite telephone manner
- Excellent attention to detail with the ability to manage multiple tasks and deadlines
- Good organisational skills and ability to prioritise workload effectively
- Competent IT skills, particularly in data entry and email communication
- Previous experience in an administrative or customer service-based role is desirable
You will be supported with full training and ongoing development to help you build confidence and progress within the business. If you are proactive, reliable, and eager to learn, apply today.
Customer Service Administrator in Ormskirk employer: Hireful
Join a dynamic and expanding technical distribution business in Burscough, where you'll be part of a supportive team that values accuracy, communication, and teamwork. With a comprehensive benefits package including up to 33 days' holiday, flexible working perks, and a commitment to employee wellbeing, this role offers not just a job but a pathway for personal and professional growth in a fast-paced environment. You'll feel welcomed from day one and have the opportunity to develop your skills while contributing to the success of the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Ormskirk
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role values strong communication, consider doing mock interviews with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Administrator in Ormskirk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any administrative roles you've had, as this will show us you're a great fit for the Customer Service Administrator position.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join our team and how your skills align with what we’re looking for. Keep it friendly and professional, just like the environment we promote at StudySmarter.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to showcase your polite telephone manner in your writing. We love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other fantastic opportunities we have available!
How to prepare for a job interview at Hireful
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively handled customer inquiries or resolved issues.
✨Demonstrate Attention to Detail
In this role, accuracy is crucial. Be prepared to discuss how you ensure precision in your work. You might want to mention specific tools or methods you use for data entry and order processing to highlight your attention to detail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
