Housing Partner (Housing Officer) in North East

A place to create moments that matter.

Salary: £37,412 per annum, pro rata (including car allowance)

Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office.

Contract Type: Permanent

Hours: 35 hours per week, Monday - Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything they do. Together, our client find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role:

• Always motivated to achieve brilliant standards of service, their Housing Partners (Housing Officers) are the first point of contact for their customers.
• You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies.
• Moving into a new home is an exciting life experience and your role will have a positive influence on their customer journey from the moment they onboard new tenants.
• Sometimes things don’t always go to plan, so you’ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.
• You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

Salary:

The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, they’ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You’ll also receive an essential user car allowance starting from £1,250 per annum plus mileage for travel around your patch - helping you stay mobile while making a difference in your community.

About you:

• You’ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management.
• It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’d be willing to work towards it.
• You’ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery.
• As you’ll be travelling across their sites and estates, you’ll need a full UK driving license and access to a vehicle.
• The successful candidate will undergo a DBS check as part of the pre-employment checks.

A place to build a future:

They have big ambitions. That means they need people who are driven to succeed and eager to grow. You’ll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day’s leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, they do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organization and to your future, apply now.

Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.