At a Glance
- Tasks: Provide technical support and resolve customer issues in the coffee machine industry.
- Company: Franke Coffee Systems UK Ltd., a leader in coffee innovation.
- Benefits: 25 days holiday, private healthcare, and professional development opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a collaborative team and make a real impact in customer service.
- Qualifications: 2 years experience in coffee machines or vending, strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Franke Coffee Systems UK Ltd. is a leading company in the coffee machine industry committed to excellence and innovation. Together with our trade partners, we are dedicated to delivering premium best-in-class in-cup quality, consistency, and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
We're looking for a Service Engineer based in Newcastle. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.
Key Responsibilities:- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
- Highlight Technical skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
- Ability to demonstrate an understanding and experience in the remit of the Field Engineer's role
- Minimum 2 years’ experience working in the coffee machine or vending industry
- Competent using phone and laptop
- Excellent communication skills
- Personal integrity
- Analysing and prioritising skills
- Understand when to inform and when to escalate issues
- Any other ad hoc duties and responsibilities that arise on a day-to-day basis or over a period of time that falls in the remit of the role
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
Field Service Engineer in Newcastle upon Tyne employer: Hireful
At hireful, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our part-time roles, such as the Cleaning Assistant in Malvern, provide flexible hours that allow for a healthy work-life balance, while also presenting opportunities for personal growth and development within our community-focused environment. Join us to contribute to maintaining high cleanliness standards at The Downs, where your efforts are truly appreciated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Newcastle upon Tyne
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Hireful as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Hireful and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Hireful’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Hireful, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Hireful, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Hireful.
How to prepare for a job interview at Hireful
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Hireful offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Hireful but also helps you get a feel for whether you’d thrive in that environment.
