hireful is seeking a hands-on Service Management Analyst to shape how we deliver customer support by owning major incidents end-to-end and strengthening ITSM processes. You’ll work with Product and Engineering to drive permanent fixes and better workflows.
You’ll report to Head of Customer Success in a hybrid role based near Banbury, with 2–3 days in the office and occasional remote work; salary £40,000–£45,000 plus benefits.
#J-18808-LjbffrITSM Lead: Incident & Problem Management (Hybrid) in Milton Keynes employer: Hireful
EPI-USE Labs is an exceptional employer, offering a dynamic and supportive work culture that prioritises employee growth and development. With a strong focus on SAP project management, employees benefit from exposure to diverse international projects and the opportunity to enhance their skills through recognised methodologies. The company's commitment to innovation and client satisfaction, combined with flexible working arrangements, makes it an ideal place for professionals seeking meaningful and rewarding careers.
