At a Glance
- Tasks: Own and optimise email and SMS customer journeys to enhance financial inclusion.
- Company: Join a Certified B Corp redefining financial services with purpose.
- Benefits: Enjoy 25 days holiday, healthcare cash plan, and your birthday off!
- Other info: Hybrid working in vibrant Manchester City Centre with excellent growth opportunities.
- Why this job: Make a genuine impact in ethical lending while growing your career.
- Qualifications: Proven CRM experience and strong analytical skills required.
The predicted salary is between 45000 - 48000 £ per year.
Keen to join a Certified B Corp financial services company? They are on a mission to redefine financial inclusion through responsible lending solutions and are keen to take on a Marketing CRM Manager to work in their ever-growing Manchester City Centre team.
This opportunity is ideal for an experienced CRM Manager, Lifecycle Marketing Manager, Marketing Automation Manager, Customer Retention Manager, Email Marketing Manager or CRM Marketing Manager looking to make a genuine impact within a purpose-led financial services business.
As our Marketing CRM Manager, you will own and optimise all email and SMS customer journeys across enquiries, applications and renewals using Spotler. Working closely with Marketing, Sales and Compliance teams, you will create clear, compliant and customer-focused communications designed to improve funded loan outcomes and customer experience.
You will analyse campaign performance, test and refine journey logic, segmentation and content, and turn data into actionable optimisation strategies while ensuring GDPR compliance and responsible data usage.
Location: Manchester City Centre (Hybrid working – 3 days a week in the office)
Salary: £45k - £48k base salary plus awesome benefits…
Benefits: 25 days' holiday plus bank holidays, your birthday off every year, healthcare cash plan, matched pension contributions up to 5%, life assurance, cycle to work scheme and long service awards.
We are looking for someone with proven CRM or lifecycle marketing experience, strong knowledge of email and SMS platforms, excellent analytical and stakeholder management skills, and experience working within regulated environments. A commercial mindset and focus on measurable business outcomes are essential.
If you're ready to help shape the future of ethical lending, CLICK APPLY and send through a copy of a CV.
CRM Manager in Manchester employer: Hireful
Join a purpose-driven financial services company in the heart of Manchester City Centre, where you can make a meaningful impact as a Marketing CRM Manager. With a strong commitment to employee well-being, we offer a hybrid working model, generous holiday allowances, and a range of benefits including a healthcare cash plan and matched pension contributions. Our collaborative work culture fosters professional growth and innovation, making it an excellent place for those looking to thrive in a responsible lending environment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its mission. Understand their approach to financial inclusion and think about how your skills as a CRM Manager can contribute to their goals. Show them you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience with email and SMS platforms can optimise customer journeys. Use specific examples from your past roles to demonstrate your impact on customer retention and campaign performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission. So, hit that apply button and let’s get started!
We think you need these skills to ace CRM Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the CRM Manager role. Highlight your experience with email and SMS platforms, as well as any work you've done in regulated environments. We want to see how you can make a genuine impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about financial inclusion and how your background aligns with our mission. Keep it concise but engaging – we love a good story!
Show Off Your Analytical Skills:Since this role involves analysing campaign performance, be sure to mention any relevant tools or methodologies you've used. We’re keen to see how you turn data into actionable strategies, so don’t hold back on the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click apply and send us your CV!
How to prepare for a job interview at Hireful
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM tools and platforms mentioned in the job description, especially Spotler. Familiarise yourself with its features and how it can optimise customer journeys. Being able to discuss specific functionalities and your past experiences with similar tools will show you’re ready to hit the ground running.
✨Understand the Company’s Mission
This company is all about redefining financial inclusion through responsible lending. Do your homework on their values and mission. Be prepared to discuss how your skills and experiences align with their purpose-led approach, and think of examples where you've contributed to similar goals in your previous roles.
✨Prepare for Data-Driven Discussions
Since the role involves analysing campaign performance and turning data into actionable strategies, brush up on your analytical skills. Be ready to share specific examples of how you’ve used data to improve customer journeys or campaign outcomes in the past. This will demonstrate your ability to make informed decisions that drive results.
✨Showcase Your Stakeholder Management Skills
You’ll be working closely with various teams, so highlight your experience in managing stakeholders. Prepare examples of how you’ve successfully collaborated with marketing, sales, and compliance teams in the past. This will illustrate your ability to navigate complex environments and ensure everyone is aligned towards common goals.
