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- Tasks: Lead a compassionate helpline team supporting those in crisis and ensure smooth daily operations.
- Company: A dedicated charity helping missing individuals and their families find hope and support.
- Benefits: 28 days annual leave, pension contributions, life insurance, and employee assistance programme.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in supporting vulnerable individuals and managing teams required.
- Other info: Join a values-driven organisation that encourages personal growth and community impact.
The predicted salary is between 26800 - 33500 £ per year.
Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Salary: £33,500 pro rata (£26,800 actual)
Hours: 28 hours per week - Wednesday 10:00-18:00, Thursday 9:30-17:30, Friday 9:30-17:30, Saturday 10:00-18:00
Contract: Permanent
ABOUT THEM
Somebody goes missing in the UK every 90 seconds. Our client exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Their vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. They are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs them. They provide free, confidential support, help and advice by phone, email, text and live chat.
THE IMPACT YOU WILL HAVE
As a Senior Helpline Coordinator, you will help ensure their award winning, high quality, 7‑day‑a‑week helpline is safe, effective and compassionate for children, young people, adults in crisis, and their families. You’ll support smooth daily operations, oversee rotas, guide staff and volunteers, make safeguarding decisions, and ensure every contact is handled with care. Your leadership will help keep this vital lifeline running and continuously improving.
ABOUT YOU
- Right to work in the UK.
- Experience supporting children, young people and/or vulnerable adults by phone or digital channels in a supervisory or coordination role.
- Experience managing or supervising staff or volunteers.
- Solid safeguarding knowledge, including risk assessments and referral processes.
- Strong organisational and time management skills.
- High IT confidence, with the ability to work across multiple systems.
- Excellent written and verbal communication skills.
- Experience of coaching and training groups or individuals.
WHAT THEY OFFER
Working for them means living their values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. They know you’re more than just a job title, and ‘be human’ is an important value there. They are an independent charity that relies on donations.
HOW TO APPLY
Please include your CV and a brief supporting statement that demonstrates how you are a good fit for this role. They look forward to receiving your application. They reserve the right to withdraw this advert early if they receive sufficient applications, so please apply promptly.
Closing date: 23:59 on 12th February 2026.
Interviews: 18th February 2026.
Start date: ASAP March 2026.
Benefits:
- 28 days annual leave per annum/pro rata plus statutory holidays on appointment.
- Additional annual leave days awarded on length of service.
- Company pension contribution.
- Life insurance (3 x salary).
- Employee Assistance Programme (EAP) including 24/7 support helpline.
- Interest-free Season Ticket Loans.
- Additional maternity pay and leave.
- Additional paternity pay.
- Additional sick pay (available after probation period passed).
Senior Helplines Coordinator in London employer: hireful
Contact Detail:
hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Helplines Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Helplines Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the organisation thoroughly, understand their mission, and think about how your experience aligns with their values. Practise common interview questions and be ready to share specific examples of your past work.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether in person or virtually, make sure to highlight your frontline experience and safeguarding knowledge. Be confident in discussing how you can contribute to their helpline operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure your CV and supporting statement clearly demonstrate how you fit the role of Senior Helplines Coordinator. Don’t wait too long; apply before the closing date!
We think you need these skills to ace Senior Helplines Coordinator in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how much you care about supporting vulnerable individuals and making a difference in their lives.
Tailor Your CV: Make sure your CV is tailored to the role of Senior Helplines Coordinator. Highlight your relevant experience, especially in supervising staff or volunteers, and any safeguarding knowledge you have. We love seeing how your background fits with our mission!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to really sell yourself. Use it to explain why you're the perfect fit for this role, referencing specific experiences that demonstrate your skills and values. We’re looking for clarity and enthusiasm!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team and being part of our mission.
How to prepare for a job interview at hireful
✨Know the Mission
Before your interview, take some time to really understand the mission of the organisation. They focus on helping those who are missing someone, so think about how your experience aligns with their values. Be ready to share personal stories or examples that demonstrate your commitment to supporting vulnerable individuals.
✨Showcase Your Experience
Highlight your frontline experience and any supervisory roles you've held. Prepare specific examples of how you've managed staff or volunteers in high-pressure situations. This will show them you have the calm, supportive approach they’re looking for in a Senior Helplines Coordinator.
✨Demonstrate Safeguarding Knowledge
Since safeguarding is crucial in this role, brush up on your knowledge of risk assessments and referral processes. Be prepared to discuss scenarios where you had to make safeguarding decisions, as this will demonstrate your sound judgement and ability to handle sensitive situations.
✨Practice Communication Skills
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you would communicate with children, young people, and vulnerable adults. This will help you feel more confident during the actual interview.
