At a Glance
- Tasks: Lead trauma support services and ensure high-quality, inclusive support for those in need.
- Company: A caring organisation making a real difference for families affected by missing loved ones.
- Benefits: Generous holidays, family-friendly perks, and flexible working options.
- Other info: Join a welcoming team dedicated to helping vulnerable communities.
- Why this job: Make a meaningful impact while leading a passionate team in a supportive environment.
- Qualifications: Experience in trauma-informed support and strong team management skills.
The predicted salary is between 50000 - 50000 € per year.
Salary: £50,000 per annum. 35 hrs per week.
Location: Hybrid – Offices are based in London, and there is a high degree of flexibility.
Permanent.
The impact you will have
As the Head of Support Services you will lead on 121 trauma support and peer support services, ensuring these are high quality, safe, accessible and inclusive, and responsive to needs. You will lead a team of staff and volunteers, ensuring they are well trained and supported. You will promote best practice around involving people with lived experience in the design and delivery of services and a strong approach to evidencing outcomes.
Their Support Services offer emotional, practical and peer support to people with missing loved ones, as well as to young people affected by criminal exploitation and their parents or carers. They provide confidential, tailored help for anyone experiencing the trauma of missing or exploitation, offering expert guidance and opportunities to connect with others who understand what they are going through.
About You
- Significant experience of leading services providing high quality, trauma-informed emotional and practical support;
- Strong team management experience with proven ability to develop staff and volunteers;
- Demonstrable experience of safeguarding children and adults at risk of harm;
- Experience of setting aims and outcome objectives / key performance indicators for services and reporting against them to key stakeholders;
- Proven ability to reach vulnerable and underserved groups to develop services which meet their needs;
- Comfortable and skilled at supporting people experiencing trauma and ambiguous loss;
- Advocacy skills and the ability to develop others in how to advocate with other agencies in support of service users;
- An understanding of the emotional impact on families of having a missing loved one;
- Knowledge of the particular risks faced by missing and exploited children and young people;
- Right to work in the UK.
What you will get in return
A friendly and supportive place to work – it's a welcoming, caring organisation which really makes a difference to people affected by the issue of missing throughout the UK. They offer generous paid holidays, a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles.
Closing date: 3rd June 2026. They reserve the right to close this vacancy early if they receive sufficient interest, so they encourage you to apply as soon as possible.
Interviews: 11th June 2026
Head of Support Services in London employer: Hireful
As the Head of Support Services, you will join a compassionate and dedicated team in a hybrid working environment based in London, where flexibility is highly valued. The organisation prioritises employee well-being with generous paid holidays and enhanced family-friendly benefits, fostering a supportive culture that encourages professional growth and the involvement of lived experience in service delivery. This role offers a unique opportunity to make a meaningful impact on the lives of those affected by trauma, while being part of a welcoming community committed to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Support Services in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Head of Support Services role.
✨Tip Number 2
Prepare for those interviews! Research the organisation thoroughly and think about how your experience aligns with their mission. Be ready to discuss how you can lead trauma support services effectively and make a real impact.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in team management and service delivery. This will help you stand out and demonstrate your capability to lead a team of staff and volunteers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Head of Support Services in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading trauma-informed support services. We want to see how your skills align with the role of Head of Support Services, so don’t hold back on showcasing your relevant achievements!
Showcase Your Team Management Skills:Since this role involves leading a team, it’s crucial to demonstrate your team management experience. Share specific examples of how you've developed staff and volunteers in the past, and how you’ve created a supportive environment for them.
Highlight Your Advocacy Experience:We’re looking for someone who can advocate effectively for vulnerable groups. Be sure to include any relevant experiences where you’ve successfully supported individuals or communities, especially those affected by trauma or exploitation.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Hireful
✨Know Your Stuff
Make sure you understand the nuances of trauma-informed support and how it applies to the role. Brush up on the specific challenges faced by those with missing loved ones and young people affected by exploitation. This knowledge will help you demonstrate your expertise and passion during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your experience in training and developing staff and volunteers, as well as any initiatives you've implemented that improved service delivery or team morale.
✨Be Ready to Discuss Outcomes
Familiarise yourself with key performance indicators and outcome objectives relevant to support services. Be prepared to discuss how you've set and measured these in previous roles, and how you can apply this experience to ensure the services are effective and responsive to needs.
✨Connect on a Personal Level
Since this role involves working closely with vulnerable groups, it's crucial to convey empathy and understanding. Share your experiences or insights that relate to the emotional impact of trauma and loss, and how you can advocate for those in need. This will show your genuine commitment to the cause.
