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- Tasks: Supervise staff and ensure a safe, friendly environment for all visitors.
- Company: Join Uppingham School Sports Centre, a vibrant community hub.
- Benefits: Enjoy 28 days holiday, competitive salary, and flexible shifts.
- Why this job: Make a positive impact while gaining valuable experience in leisure management.
- Qualifications: NPLQ certification or willingness to achieve it within 3 months.
- Other info: Dynamic role with opportunities for training and career growth.
The predicted salary is between 25000 - 30000 £ per year.
To provide all visitors to Uppingham School Sports Centre with a friendly and positive experience, through delivering effective customer service and maintaining safe and efficient facilities through supervision of all shift staff.
Accountabilities
- Completing your shift in accordance with the rota and completing daily task sheets.
- Ensuring all staff fulfil their daily tasks / duties.
- Ensuring all sporting facilities and equipment are suitable for use.
- Supervise pupils and members/visitors and ensure their safety.
- Undertake regular staff training including maintaining your NPLQ.
- Adhere to all the companies’ written policies and procedures.
- Manage individually allocated areas of responsibility reporting progress to the Operations Manager and other HOD’s as required.
- Assist the Operations Manager in the training and development of Leisure Assistants and other staff.
- Manage short term rota, making sure shifts are covered when there is holiday/sickness.
- Cover breaks on a regular day to day basis in fitness and reception.
Main Duties
Customer Service
- Promote quality customer service at all times, dealing with comments and reporting more serious issues to the Centre Manager.
- Ensure all lost property is handled and recorded in line with written procedures.
- Provide information and assistance to customers or direct them to reception.
- Pupils, staff and the public are all customers of the Centre and must be recognised as such.
Facility Management
- Maintain the security of the building at all times including the opening and closing of the centre on a daily basis.
- Complete cash reconciliations with receptionists and ensuring all financial and banking procedures are followed.
- Ensure all daily tasks are completed and recorded.
- Ensure all Health & safety procedures are followed at all times.
- Complete regular checks of all building plant including pool and make adjustment as necessary.
- Carry out fire alarm testing in line with NOP.
- Respond to all emergency situations quickly and effectively.
- Follow planned maintenance programmes and report / follow up any defects.
- Play an effective role in the training of other staff members.
Sales
- Undertake and complete the membership sales process.
- Promote activity schemes and sale promotions.
- Compile income & expenditure reports for your allocated areas of responsibility as requested by your line manager.
General
- Liaise with managers to focus on ways to improve the Centre.
- You will be required to cover other departments during your working hours (i.e. reception, fitness suite etc).
- Undertake any reasonable request as specified by the Operations Manager for which you are trained.
- Respond to out of hours alarm call outs.
- Put together a weekly report on given areas of responsibilities and deliver progress updates to the rest of the management team.
Qualifications:
- NPLQ (Or achieve within 3 months)
- First Aid
- Desirable: Fitness Instructor (level 2)
- Desirable: SEQ Swim Teacher (level 1 or 2)
- Desirable: Pool Plant Operator (Or achieve within 6 Months)
Skills and experience:
- Experience of working within the leisure industry.
- Experience of working as part of a team.
- Experience of staff supervision.
- Experience of dealing with emergency situations.
- Desirable to have experience of using membership information systems.
- Desirable to have previous plant room management experience.
Location: Uppingham
Working hours: 40 hours per week. Rolling rota to cover the opening hours of 7am-10pm Monday to Friday, 8am-6pm Saturday & 8am-10pm Sunday along with flexi shifts which should be timed to reflect the needs of the business.
Salary: £27,934.40 per annum
Benefits: The annual holiday entitlement is 28 working days.
Duty Manager in London employer: hireful
Contact Detail:
hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and facility management. Think about scenarios where you've handled emergencies or trained staff, and be ready to share those stories with confidence.
✨Tip Number 3
Show your enthusiasm for the role! When you apply through our website, make sure to highlight your passion for providing excellent customer service and maintaining safe facilities. Let your personality shine through!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you can create a friendly and positive experience for our visitors, just like we do at StudySmarter!
Be Specific About Your Experience: When detailing your past roles, focus on specific duties that relate to the Duty Manager position. Mention any supervisory roles or experiences in the leisure industry that demonstrate your ability to manage staff and facilities.
Follow Our Application Process: We encourage you to apply through our website. It’s super easy and ensures your application gets to the right people quickly. Plus, it shows us you’re tech-savvy!
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your application professional. Use clear language and structure your application well, so it’s easy for us to see why you’d be a great fit for the team!
How to prepare for a job interview at hireful
✨Know Your Customer Service Basics
As a Duty Manager, you'll be the face of the Sports Centre. Brush up on your customer service skills and think of examples where you've gone above and beyond for customers. Be ready to discuss how you would handle difficult situations or complaints.
✨Familiarise Yourself with Health & Safety Protocols
Health and safety are crucial in this role. Make sure you understand the relevant procedures and can talk about how you've implemented them in past jobs. Prepare to discuss how you'd respond to emergencies or ensure the safety of both staff and visitors.
✨Showcase Your Leadership Skills
You'll be supervising staff, so highlight your experience in team management. Think of specific instances where you've trained or developed team members. Be prepared to explain your approach to motivating staff and ensuring they meet their daily tasks.
✨Demonstrate Your Flexibility
With a rolling rota and varied hours, flexibility is key. Be ready to discuss your availability and how you manage work-life balance. Share examples of how you've adapted to changing schedules or covered shifts in previous roles.
