At a Glance
- Tasks: Lead and optimise travel operations while ensuring client success and smooth service delivery.
- Company: Rapidly growing global travel management group investing in technology.
- Benefits: Competitive salary, performance bonuses, flexible hybrid working, and great company perks.
- Other info: Flexible hours and opportunities for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a significant impact in the travel industry.
- Qualifications: Leadership experience in travel management and expertise in Sabre and ProTAS.
Our client is not just looking for a manager to oversee the status quo. They are seeking a high-energy, high-skilled leader of corporate travel operations and client success. As an ambitious, rapidly scaling global travel management group, they are investing heavily in technology and expanding their international footprint.
This newly created, critical role is a key appointment for their senior team, bridging the gap between client strategy and technical execution. If you are the undisputed technical authority, the calm voice in a crisis, and the leader who naturally connects systems, people, and P&L, then this is your next career defining step.
You will ensure smooth running across Operations, Client Success, Commercial, Technology, and Finance, serving as a senior client escalation lead and deputising for the Operations Director.
What You’ll Do:
- Evaluate, streamline, and scale operational standards, ensuring new business mobilizations are flawless.
- Partner with Account Management to protect retention, drive service delivery, and resolve high-level client pain points.
- Maximize productivity and control margins without compromising employee wellbeing.
- Own the data. Define and monitor operational KPIs/SLAs to deliver meaningful performance insights to the Senior Leadership Team.
This is an incredibly flexible, hybrid role, with flexi start/finish times and a balance between working from home and the HQ in Liss, Hampshire (they also have a London office). A highly competitive basic salary is on offer, dependent on your experience, along with an excellent performance-related bonus scheme and company benefits.
What We Need From You:
- Leadership experience within a Travel Management Company (ideally you'll have worked from the ground up, to Team Leader, Supervisor, Manager).
- You must be a genuine Sabre Super-User with a practical, working knowledge of ProTAS.
- Proven experience leading multi-team, multi-location services and coaching operational managers into high-performing units.
- Exceptional communication skills, advanced MS Excel capability, and the confidence to present complex operational data to executive stakeholders.
This is a critical vacancy for our client's global scaling strategy. If you are a proactive, curious, and change-driven operations leader ready to make an immediate global impact, please apply with your CV today for a confidential discussion.
Head of Operations - Travel Industry in Liss employer: Hireful
At hireful, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our part-time roles, such as the Cleaning Assistant in Malvern, provide flexible hours that allow for a healthy work-life balance, while also presenting opportunities for personal growth and development within our community-focused environment. Join us to contribute to maintaining high cleanliness standards at The Downs, where your efforts are truly appreciated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations - Travel Industry in Liss
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Hireful who are looking for fresh talent for roles like Head of Operations - Travel Industry.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Hireful and give you a leg up for your Head of Operations - Travel Industry application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Head of Operations - Travel Industry openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Head of Operations - Travel Industry in Liss
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Head of Operations - Travel Industry role at Hireful.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Head of Operations - Travel Industry position at Hireful.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Hireful.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Hireful's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Head of Operations - Travel Industry.
How to prepare for a job interview at Hireful
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Hireful.
