At a Glance
- Tasks: Manage post claims and develop recovery strategies to maximise tenant and guarantor recoveries.
- Company: Join HomeLet, a leading brand in the UK’s private rented sector.
- Benefits: Enjoy competitive salary, up to 30 days holiday, and flexible benefits.
- Other info: Be part of a supportive team with excellent career development opportunities.
- Why this job: Make a real impact while supporting customers and enhancing their experiences.
- Qualifications: Experience in debt recovery or collections, with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re hiring! Join our team of innovators and game changers…..
Are you looking for a role where your skills are valued, your ideas matter and your development and growth is priority?
At Home Let, we are on a mission…. to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons.
We need talented passionate people who care about customers to make that happen.
With over 30 years in the industry, Home Let is one of the leading brands that support the UK’s vibrant private rented sector.
As part of the prestigious PIB Insurance Group, we are based in Lincoln, with more than 300 dedicated team members working hard every day to support letting agents, landlords and tenants across the whole of the UK.
Why work with us?
- Competitive salary
- Up to 30 days holiday allowance with the option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Purpose built, modern office with free parking and on-site subsidised bistro
- Job referral scheme
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
- We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
- PIB Group are committed to improving their environmental impact in a responsible way.
From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
Job purpose
The Recovery handler is responsible for managing a portfolio of post claims to.
Develop and recovery strategies and maintaining high standards to maximise recovery against Tenants & Guarantors that contribute towards the £5million paid out annually in Rent Guarantee.
By fostering a collaborative team environment the Recovery Handler deliver performance and exceptional results.
Ultimately, this position plays a critical role in achieving organisational recovery goals while maintaining quality standards.
Key Responsibilities
- Adhere to all relevant policies, local processes, regulatory and business service level agreements
- Provide a courteous and professional customer service while negotiating repayment terms with customers
- Manage escalated customer issues and resolve complaints in a timely manner, maintaining a high standard of customer satisfaction
- Liaise with internal and external stakeholders, including legal and compliance teams, to address complex cases and escalate issues when necessary.
- Work within the recovery process guidelines to ensure adherence to all regulatory requirements meeting the requirements of the insurer and management
- Collection of payments including creation of payment receipts and accurately accounting for the monies received
- Take pre-emptive steps to enhance recovery potentials within a claim by issuing demand letters to the relevant parties
- Establish, implement and manage sustainable repayment arrangements tailored to the needs of both the Business and Debtor ensuring late payments are chased and enforcement action taken.
- Accurately manage and calculate settlement figures for all debtors, supporting all areas of the business in relation to RG Claims Recoveries.
- Accurately manage & calculate financial payment requisitions as part of the recoveries process and ensure that payments are made to the Landlord efficiently with relevant tracking & recording in place.
- Work closely with outsourced providers to maximise the success of recovery through strategy planning and efficient query handling.
- Stay updated on changes in industry regulations and ensure that the team adheres to all applicable laws, policies, and guidelines.
Experience
- Proven experience in a debt recovery, collections, or a similar role and in a leadership position.
- Experience of working effectively under pressure and meet targets in a fast-paced environment.
- Understands and has experience of working with customers identified as vulnerable
- Knowledge
- Strong knowledge of recovery strategies, legal regulations, and industry best practices.
Skills
- Collaborative Working- Encourages Co-Operative Working
- Communicating Clearly- Promotes Two-Way Communication
- Leading & Developing- Enables the Performance of Others
- Thinking Customer- Strives to Deliver Excellence
- Commercial Mind-set- Identifies opportunities to reduce costs
- Analysing & Initiating- Applies Analytical Rigour
- Adapting & Responding- Adapts to Change
- Planning & Prioritising-Plans and Monitors Deliverables
Join Home Let and play a vital role in helping clients navigate their claims with confidence and care!
#HP
Recovery Handler in Lincoln employer: Hireful
At hireful, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our part-time roles, such as the Cleaning Assistant in Malvern, provide flexible hours that allow for a healthy work-life balance, while also presenting opportunities for personal growth and development within our community-focused environment. Join us to contribute to maintaining high cleanliness standards at The Downs, where your efforts are truly appreciated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Handler in Lincoln
✨Tap into Campus Networks
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We think you need these skills to ace Recovery Handler in Lincoln
Some tips for your application 🫡
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How to prepare for a job interview at Hireful
✨Brush Up on Financial Analysis Skills
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