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- Tasks: Lead customer operations to ensure a seamless airport experience for all passengers.
- Company: Join one of the UK’s fastest-growing regional airports with a purpose-driven mission.
- Benefits: Competitive salary, pension, annual bonus, and generous leave.
- Why this job: Make air travel accessible and improve customer experiences every day.
- Qualifications: Experience in leading teams and managing customer-focused operations.
- Other info: Flexible working hours and opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Our clients' customer operations are central to ensuring passengers can move through the airport safely, efficiently, and accessibly. As Customer Experience Operations Manager, you will be responsible for the delivery of customer-facing operations across the airport, with a particular focus on ensuring air travel is accessible for all, that customer experience vehicles are maintained and compliant, and every passenger has a positive customer experience from arrival to departure of the airport premises.
Working alongside other Operational Managers and Leaders, you will lead customer operations teams to deliver a consistent and well-managed experience for every passenger. You will act as the point of contact for customer operations matters, ensuring services are organised, compliant, and aligned to the needs of the operation and the customer. You will be joining one of the UK’s fastest‑growing regional airports. Living their values to Be the Best, Work as One Team, and Do the Right Thing, you will help ensure customer operations support both day‑to‑day performance and the airport’s continued growth.
What your Day-to-Day will Feel Like
In this role, you will be responsible for making sure customer operations across the airport work as they should, every day. Your focus will be on ensuring services are planned, staffed, and supported so that passengers can move through the airport confidently, including those who require additional assistance. You will work alongside our existing Customer Experience Operations Manager to lead Customer Experience Supervisors and their teams, ensuring they are clear on expectations and supported to deliver a consistent experience. This includes oversight of Assisted Travel services, customer-facing operations, and landside activity, making sure processes are followed and services remain organised and responsive to demand. You will work closely with other operational leaders and business partners across the airport, acting as the central point of contact for customer operations matters. Through this, you will help identify where the customer journey can be improved and ensure changes are implemented in a way that supports both accessibility and operational flow.
What is in it for You
- Salary: Competitive, reflecting the responsibility of managing Assisted Travel operations.
- Hours & Working Pattern: Full-time, based on a standard working week with flexibility to support operational needs.
- Unique Experience: Work in a high-profile, purpose-driven role at a fast-growing regional airport, where you are empowered to lead, trusted to make decisions, and drive improvement independently while collaborating with teams and external partners to make air travel accessible to all.
- Company benefits – pension, annual bonus, and generous annual leave.
What They’re Looking For
- Experience leading supervisors and frontline teams within a customer or operational setting.
- A strong understanding of day-to-day operational management, including resource planning and service oversight.
- Experience managing Assisted Travel or accessibility-focused services, or a clear commitment to making air travel accessible to all.
- Confidence owning compliance, safety, training, and qualification requirements in a regulated environment.
- Experience working with third-party providers and internal business partners to deliver joined-up operations.
- The ability to take ownership of customer operations issues and see them through to resolution.
- A customer-focused mindset, using feedback and operational insight to improve how services are delivered across the airport.
Your Application Journey
They’re excited to hear from candidates who are ready to contribute to the success of their organisation. To apply, submit your application online via this portal, completing all required sections.
Customer Experience Operations Manager in Leeds employer: hireful
Contact Detail:
hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Operations Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the airport. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by understanding the company’s values. They want someone who embodies 'Be the Best, Work as One Team, and Do the Right Thing'. Show them you’re on board with their mission!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Focus on your experience leading teams and improving customer operations – that’s what they’re really interested in!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining their team.
We think you need these skills to ace Customer Experience Operations Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Operations Manager role. Highlight your experience in leading teams and managing operations, especially in customer-facing environments. We want to see how your skills align with our mission to make air travel accessible for all!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how you can contribute to our team. Be sure to mention any relevant experience with Assisted Travel services or operational management that makes you a great fit for us.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight specific examples where you've successfully resolved customer operations issues. We love candidates who can demonstrate their ability to take ownership and drive improvements, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining our team and contributing to our growth at the airport!
How to prepare for a job interview at hireful
✨Know the Company Inside Out
Before your interview, make sure you research the airport and its customer operations. Understand their values, especially around accessibility and customer experience. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Experience Operations Manager, you'll be leading teams. Prepare examples of how you've successfully managed supervisors and frontline teams in the past. Highlight your ability to motivate others and ensure a consistent customer experience, as this is crucial for the role.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've resolved operational issues or improved processes. Be ready to discuss how you took ownership of challenges and implemented solutions, particularly in relation to accessibility and customer service.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your understanding of the role and the company’s goals. For example, inquire about their strategies for enhancing customer experience or how they measure success in operations.
