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- Tasks: Provide excellent customer service and assist clients with eyewear selections.
- Company: Join Bayfields Opticians, a passionate independent business in Knaresborough.
- Benefits: Competitive salary, professional development, and a fun working environment.
- Why this job: Make a real impact on clients' eye care journeys while developing your skills.
- Qualifications: Experience in optical retail and strong customer service skills required.
- Other info: Enjoy a supportive team atmosphere with opportunities for personal growth.
The predicted salary is between 25708 - 26644 £ per year.
Location: Knaresborough, North Yorkshire
Contract Type: Permanent
Hours: Full time
Salary: £25,708.80 rising to £26,644.80 per annum once you have completed our Front of House Development course.
We are looking for an experienced Optical Assistant to join our amazing team in Knaresborough, North Yorkshire for 5 days / 40 hours per week (Monday to Saturday 9am – 5:30pm).
When you join Bayfields Opticians and Audiologists as our Optical Assistant, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do.
We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions. At Bayfields, we are passionate about the services we provide our clients so as our experienced Optical Assistant, you will be the first point of contact for anyone visiting or contacting your practice. We want you to greet our clients in person as they arrive, or over the phone with a smile to make them feel valued and you will listen and understand their needs before taking ownership of their query.
You will work closely with your Practice Manager, Optometrists, Audiologists, Dispensing Opticians and team members to determine the best solutions for our clients and focus on our Welcome, Discover, Delight Bayfields client journey.
Key Responsibilities:
- Greet customers warmly and provide excellent service.
- Assist customers in selecting suitable frames, lenses, and other optical products.
- Experience of dispensing single focus lenses, multi-focal lenses and contact lenses.
- Schedule appointments and manage bookings.
- Maintain product displays and ensure the store is tidy and presentable.
- Handle administrative tasks, including processing payments and orders.
What We’re Looking For:
- Excellent customer service and communication skills.
- A keen interest in eye care and eyewear.
- Strong attention to detail and organizational abilities.
- The ability to work well in a team and independently.
- Previous experience in optical retail.
What We Offer:
As an integral member of the Bayfields team, we will provide our Optical Assistant with an enjoyable professional working environment which is fun, open and where we are committed to supporting you, your personal wellbeing and your professional development which will involve you being on our Front of House Development course. This Bayfields Opticians & Audiologists course will take you through our client journey, an introduction to Contact Lenses, an introduction to the Eye and its Anatomy to understanding spectacle frames and lenses but most importantly giving you the opportunity to network and learn with your colleagues from other practices.
If you are an enthusiastic, customer-focused Optical Assistant, and looking for a new rewarding role, we would love to hear from you!
Optical Assistant in Knaresborough employer: hireful
Contact Detail:
hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant in Knaresborough
✨Tip Number 1
Get to know the company before your interview! Research Bayfields Opticians and Audiologists, their values, and their client journey. This will help you connect with the team and show that you're genuinely interested in being part of their amazing service.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for clients, think about how you can make them feel valued. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company culture. They might share valuable insights that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Bayfields team. Don’t forget to highlight your experience with lenses and customer service in your discussions!
We think you need these skills to ace Optical Assistant in Knaresborough
Some tips for your application 🫡
Show Your Passion for Eye Care: When you're writing your application, let us see your enthusiasm for eye care and eyewear. Share any experiences that highlight your interest in the field, as we love to see candidates who are genuinely excited about what they do!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Optical Assistant role. Highlight your relevant experience with dispensing lenses and customer service skills, so we can easily see how you fit into our team at Bayfields.
Be Personable and Professional: Remember, we’re all about great service! Use a friendly tone in your application while maintaining professionalism. This will give us a taste of how you might interact with our clients when you join the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at hireful
✨Know Your Stuff
Make sure you brush up on your knowledge of optical products, especially single focus and multi-focal lenses. Familiarise yourself with the latest trends in eyewear and the technology used in the industry. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, prepare examples from your past experiences where you went above and beyond for a customer. Think about how you can relate these stories to the Welcome, Discover, Delight client journey they value at Bayfields.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to optical retail and customer service. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the Front of House Development course or how the team collaborates to enhance the client experience. It shows your enthusiasm and that you've done your homework!
