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For Companies At a Glance
- Tasks: Provide first-line IT support for hardware, software, and network issues.
- Company: Join a dynamic Internal IT Service Desk team in a professional services environment.
- Benefits: Immediate start, fast-paced work culture, and opportunity to enhance your IT skills.
- Why this job: Make an immediate impact while delivering exceptional customer service and solving real problems.
- Qualifications: Proven IT support experience, strong knowledge of Windows OS, M365, and Active Directory required.
- Other info: This is a 3-month contract role with potential for extension.
Immediate Requirement: 1st Line Service Desk Support Analyst – 3 Months initially (Apply online only) a day inside IR35 Are you an experienced IT professional ready to make an immediate impact in a professional services environment? Join our Internal IT Service Desk team to deliver exceptional 1st Line IT support to end-users. Your Role: Provide first-line support for hardware, software, and network issues. Log and resolve incidents, adhering to Service Level Agreements (SLAs). Support onboarding/offboarding, including laptop builds with Intune and Autopilot. Deliver outstanding customer service, keeping users informed and supported. Maintain and update documentation to enhance efficiency. What You’ll Bring: Proven IT support experience in professional services. Strong knowledge of Windows OS, M365, and Active Directory. Excellent communication and problem-solving skills. Familiarity with basic networking and remote desktop tools.Start immediately and make a difference in a dynamic, fast-paced team. Apply now
IT Support - Service Desk Analyst Immediate 3 Months employer: hireful
Contact Detail:
hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support - Service Desk Analyst Immediate 3 Months
✨Tip Number 1
Make sure to familiarize yourself with the specific tools and technologies mentioned in the job description, such as Windows OS, M365, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during the interview process. Since the role emphasizes delivering outstanding customer service, be prepared to share examples of how you've successfully supported users in previous positions.
✨Tip Number 3
Brush up on your problem-solving techniques. Be ready to discuss how you approach troubleshooting hardware and software issues, as well as any specific scenarios where you've resolved complex problems efficiently.
✨Tip Number 4
Since this position requires immediate availability, make sure to communicate your readiness to start right away. This can give you an edge over other candidates who may have longer notice periods.
We think you need these skills to ace IT Support - Service Desk Analyst Immediate 3 Months
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous IT support experience, especially in professional services. Mention specific instances where you provided first-line support and resolved hardware, software, or network issues.
Showcase Technical Skills: Clearly list your technical skills related to Windows OS, M365, Active Directory, and any networking knowledge. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Emphasize Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively communicated with end-users in past positions. Highlight your ability to keep users informed and supported during the troubleshooting process.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the posting, such as 'Service Level Agreements (SLAs)' and 'customer service', to ensure your application stands out.
How to prepare for a job interview at hireful
✨Showcase Your IT Support Experience
Be prepared to discuss your previous roles in IT support, especially in professional services. Highlight specific examples where you successfully resolved hardware, software, or network issues.
✨Demonstrate Your Technical Knowledge
Make sure to brush up on your knowledge of Windows OS, M365, and Active Directory. Be ready to answer technical questions or even troubleshoot a hypothetical issue during the interview.
✨Emphasize Customer Service Skills
Since delivering outstanding customer service is key, think of examples where you went above and beyond for users. Show that you can keep users informed and supported throughout the support process.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice how you would handle common IT support situations, such as onboarding/offboarding processes or logging incidents.
