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For Companies At a Glance
- Tasks: Provide 2nd/3rd line IT support and improve network systems.
- Company: Join a leading multinational in the wholesale industry.
- Benefits: Up to £35,000 salary, 23 days holiday, healthcare plan, and discounts.
- Why this job: Elevate your IT career while making a real impact in a dynamic environment.
- Qualifications: Experience in IT systems, network administration, and troubleshooting skills required.
- Other info: Enjoy a hybrid work model and excellent career growth opportunities.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
Are you an IT Support professional looking to take your career to the next level? Fancy joining a multinational market leader in the wholesale industry? We are looking for a 2nd/3rd line IT Support individual to join us and be responsible for setting up software, driving improvements assisting with network administration, and resolving all IT support issues across the business.
Look no further.Â
Role:Â IT Support Analyst aka Desktop Support Engineer, 2nd Line Support, 3rd Line Support, Service Desk Analyst, IT SupportÂ
Salary – Up to £35,000 Per Annum
Location – Erith / Hybrid once settled in role
Role Type – Permanent / Full Time / 8:30-5 / Mon-Fri
Benefits – 23 Days Holiday + BH, Pension, Health care plan + discounts
The Role
This role covers the full employee IT lifecycle, from onboarding and role changes to offboarding, ensuring staff have the right equipment, software, and access at all times.
You’ll maintain accurate records across systems including PeopleInc, WGS Active Directory, and asset inventories, while supporting and managing enterprise applications such as Payrite, Genesys, IPCortex, Speedy, Keymas, and Vivantio.
A key focus will be maximising the value of these applications by reviewing features and identifying improvements. You’ll provide 2nd and 3rd line technical support, resolve tickets via Vivantio, and troubleshoot network or connectivity issues.
Monitoring networks, managing incidents, and implementing improvements such as additional leased lines will be part of your remit, alongside overseeing backup operations, disaster recovery, and business continuity.
To succeed, you’ll bring strong IT systems and network administration experience, hands-on knowledge of VMware, Active Directory, DHCP, DNS, WiFi, and firewalls, plus excellent troubleshooting skills and a proactive approach.
IT Support Analyst employer: Hireful
Contact Detail:
Hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This is a great way to demonstrate your hands-on knowledge and problem-solving abilities to potential employers.
✨Tip Number 3
Don’t just apply for jobs; engage with the companies you’re interested in. Follow them on social media, comment on their posts, and share relevant content. This can help you get noticed and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with software setup, network administration, and any specific tools mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can drive improvements in our systems. Keep it engaging and relevant to the role – we love a bit of personality!
Show Off Your Troubleshooting Skills: In your application, don’t forget to mention specific examples of how you've resolved IT issues in the past. We’re keen to see your problem-solving skills in action, so share those success stories that demonstrate your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Hireful
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Active Directory, DHCP, and DNS. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the terms but can apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare some examples of how you've resolved IT issues in the past. Think about specific incidents where you identified a problem, implemented a solution, and improved processes. This will demonstrate your proactive approach and ability to handle 2nd and 3rd line support challenges.
✨Familiarise Yourself with Their Tools
Research the enterprise applications mentioned in the job description, like Payrite and Genesys. If possible, try to get a basic understanding of how they work. Being able to discuss these tools during the interview will show your genuine interest in the role and your readiness to hit the ground running.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT infrastructure and their approach to network administration. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to demonstrate your knowledge and curiosity about the industry.