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- Tasks: Investigate complaints and ensure positive outcomes for customers in a hybrid work model.
- Company: A customer-focused housing organisation dedicated to making a societal impact.
- Benefits: Competitive salary, generous benefits, and flexible hybrid working options.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Extensive experience in complaint handling and exceptional customer service skills.
- Other info: Join a supportive team and enjoy opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough. The role requires extensive experience in complaint handling and exceptional customer service skills. You will investigate issues, manage several cases, and ensure positive outcomes while maintaining compliance with regulations. This is an opportunity to make a meaningful impact on society while working in a hybrid model. A competitive salary and generous benefits are offered.
Hybrid Complaints Resolution Specialist - Customer Impact employer: hireful
Contact Detail:
hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Complaints Resolution Specialist - Customer Impact
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or customer service field. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints resolution. Think of real-life examples where you turned a negative situation into a positive outcome – it’ll show your skills in action!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Complaints Resolution Specialist role. We’re all about making the application process smooth and straightforward for you!
We think you need these skills to ace Hybrid Complaints Resolution Specialist - Customer Impact
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service and complaint handling. We want to see how you've turned challenging situations into positive outcomes, so share specific examples that showcase your skills.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your background aligns with our mission and the specific requirements of the Complaints Resolution Partner position. We love seeing candidates who take the time to connect their experience with what we do.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at hireful
✨Know Your Stuff
Before the interview, brush up on your complaint handling experience. Be ready to share specific examples of how you've resolved issues in the past. This shows you’re not just talking the talk but have the skills to back it up.
✨Showcase Your Customer Service Skills
Prepare to discuss your approach to customer service. Think about times when you went above and beyond for a customer. Highlighting these experiences will demonstrate your commitment to positive outcomes.
✨Understand the Regulations
Familiarise yourself with the relevant regulations that govern complaint handling in housing. Being knowledgeable about compliance will show that you take the role seriously and understand the importance of following guidelines.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
