At a Glance
- Tasks: Ensure a safe and welcoming shopping environment while managing operations and facilities.
- Company: Join a dynamic team at Hempstead Valley Shopping Centre in Gillingham, Kent.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and private healthcare.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
- Why this job: Make a real impact on the shopping experience for thousands of visitors daily.
- Qualifications: Experience in facilities management and an IOSH qualification are essential.
The predicted salary is between 40000 - 40000 € per year.
Are you a facilities management expert, with a background in retail and a talent for achieving seamless operational management? This role is based at Hempstead Valley Shopping Centre in Gillingham, Kent - and part of the centre management team. You will ensure the centre remains a safe, welcoming, and high-performing environment for its retail store tenants and thousands of daily visitors.
The salary on offer is circa £40,000 plus an excellent benefits package that includes generous holiday allowance, annual bonus, private healthcare and dental cover too. This isn't just about "keeping the lights on", it's about liaising with asset managers, marketers, building surveyors, and store managers to constantly improve the performance and appeal of the site.
What you will be doing:
- Conduct daily inspections of common areas to ensure the highest standards of safety and presentation.
- Lead and monitor performance for security, cleaning, M&E, and seasonal decorations.
- You will be responsible for reviewing RAMS and issuing Permits to Work.
- Work closely with building surveyors to implement 5/10 year PPM reports and manage reactive maintenance.
- Take ownership of budget setting, management, and reconciliation to ensure service efficiency.
- Act as a key point of contact for occupiers and clients, building strong relationships with the Head Office team and local stakeholders.
- Assist the marketing team with the safe implementation of events and promotional activities.
What you need to bring:
- Experience leading on facilities and operations in a similar shopping centre or large-scale retail complex.
- IOSH qualification is essential; NEBOSH would be even better, and IWFM or an equivalent qualification would be helpful too.
- You are proactive, flexible, and capable of communicating with everyone from onsite contractors to high-level asset managers.
- You have proven experience in producing client reports and managing complex maintenance and operations schedules.
If you have wider operational and facilities management experience in a retail environment, then we want to hear from you! Apply today.
Centre Operations Manager in Gillingham employer: Hireful
As a Centre Operations Manager at Hempstead Valley Shopping Centre, you will join a dynamic team dedicated to creating a safe and vibrant environment for both tenants and visitors. The company offers a supportive work culture that prioritises employee well-being, with an attractive benefits package including generous holiday allowance, private healthcare, and opportunities for professional growth. Located in Gillingham, Kent, this role not only allows you to make a tangible impact on the shopping experience but also fosters strong relationships within the community and industry.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Operations Manager in Gillingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management and retail sectors. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your experience can help them improve. This shows you're not just interested in any job, but specifically in making their centre a better place.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in facilities management and retail makes you the perfect fit for the Operations Manager role. Keep it concise and focus on your achievements that align with what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are genuinely excited about joining our team and making a difference at Hempstead Valley Shopping Centre.
We think you need these skills to ace Centre Operations Manager in Gillingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your facilities management experience, especially in retail. We want to see how your skills align with the role of Centre Operations Manager, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Hempstead Valley Shopping Centre. Share specific examples of how you've improved operational performance in previous roles.
Showcase Your Qualifications:If you’ve got an IOSH or NEBOSH qualification, make sure it’s front and centre in your application. We love seeing candidates who are proactive about safety and compliance, so don’t forget to mention any relevant certifications!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Hireful
✨Know Your Stuff
Make sure you brush up on your facilities management knowledge, especially in a retail context. Understand the key responsibilities of the Centre Operations Manager role and be ready to discuss how your experience aligns with those duties.
✨Showcase Your Communication Skills
This role involves liaising with various stakeholders, so be prepared to demonstrate your communication skills. Think of examples where you've successfully interacted with different teams or clients, and how you built those relationships.
✨Be Proactive in Your Approach
During the interview, highlight your proactive nature. Share specific instances where you took the initiative to improve operations or solve problems in previous roles. This will show that you're not just about maintaining the status quo.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing maintenance schedules or dealing with safety issues. Prepare some scenarios from your past experience that showcase your problem-solving skills and operational expertise.
