At a Glance
- Tasks: Ensure a safe and welcoming shopping environment while managing operations and facilities.
- Company: Join a dynamic team at Hempstead Valley Shopping Centre in Gillingham.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and private healthcare.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
- Why this job: Make a real impact on the shopping experience for thousands of visitors daily.
- Qualifications: Experience in facilities management and an IOSH qualification are essential.
The predicted salary is between 40000 - 40000 € per year.
Are you a facilities management expert, with a background in retail and a talent for achieving seamless operational management? This role as Operations Manager is based at Hempstead Valley Shopping Centre in Gillingham, Kent - and part of the centre management team. You will ensure the centre remains a safe, welcoming, and high-performing environment for its retail store tenants and thousands of daily visitors.
The salary on offer is circa £40,000 plus an excellent benefits package that includes generous holiday allowance, annual bonus, private healthcare and dental cover too.
This isn’t just about "keeping the lights on", it’s about liaising with asset managers, marketers, building surveyors, and store managers to constantly improve the performance and appeal of the site.
What you will be doing:
- Conduct daily inspections of common areas to ensure the highest standards of safety and presentation.
- Lead and monitor performance for security, cleaning, M&E, and seasonal decorations.
- Responsible for reviewing RAMS and issuing Permits to Work.
- Work closely with building surveyors to implement 5/10 year PPM reports and manage reactive maintenance.
- Take ownership of budget setting, management, and reconciliation to ensure service efficiency.
- Act as a key point of contact for occupiers and clients, building strong relationships with the Head Office team and local stakeholders.
- Assist the marketing team with the safe implementation of events and promotional activities.
What you need to bring:
- Experience leading on facilities and operations in a similar shopping centre or large-scale retail complex.
- IOSH qualification is essential; NEBOSH would be even better, and IWFM or an equivalent qualification would be helpful too.
- You are proactive, flexible, and capable of communicating with everyone from onsite contractors to high-level asset managers.
- You have proven experience in producing client reports and managing complex maintenance and operations schedules.
- If you have wider operational and facilities management experience in a retail environment, then we want to hear from you!
Apply today.
Locations
Centre Operations Manager in Gillingham, Kent employer: Hireful
As a Centre Operations Manager at Hempstead Valley Shopping Centre, you will join a dynamic team dedicated to creating a safe and inviting environment for both tenants and visitors. With a competitive salary and an excellent benefits package including generous holiday allowance, private healthcare, and opportunities for professional growth, this role offers a rewarding career in facilities management within a vibrant retail setting. The collaborative work culture encourages innovation and strong relationships with stakeholders, making it an ideal place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Operations Manager in Gillingham, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and facilities management sectors. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your experience can help them improve. This shows you're not just interested in any job, but specifically in making their centre a better place.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in facilities management and retail makes you the perfect fit for the Operations Manager role. Keep it concise and focus on your achievements that align with what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are genuinely excited about joining our team and making a difference at Hempstead Valley Shopping Centre.
We think you need these skills to ace Centre Operations Manager in Gillingham, Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in facilities management and retail. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Centre Operations Manager role. We love seeing your personality come through, so keep it engaging and relevant.
Showcase Your Qualifications:If you’ve got an IOSH or NEBOSH qualification, make sure it’s front and centre in your application. We’re looking for candidates who can demonstrate their expertise in safety and operational management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hireful
✨Know Your Facilities Management Stuff
Make sure you brush up on your facilities management knowledge, especially in a retail context. Be ready to discuss your experience with safety standards, maintenance schedules, and how you've improved operational efficiency in previous roles.
✨Showcase Your Communication Skills
This role involves liaising with various stakeholders, so be prepared to demonstrate your communication skills. Think of examples where you've successfully built relationships with contractors, clients, or team members, and how that positively impacted operations.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to operational challenges. Prepare by thinking through how you would handle issues like a sudden maintenance problem or a safety concern, showcasing your proactive approach.
✨Highlight Your Budget Management Experience
Since budget setting and management are key parts of the role, come equipped with examples of how you've managed budgets in the past. Discuss any cost-saving initiatives you've implemented and how they benefited your previous employers.
