At a Glance
- Tasks: Install, maintain, and support office technology equipment across the Midlands.
- Company: Leading international tech business with a focus on training and career progression.
- Benefits: £27,500 salary, company vehicle, 25 days holiday, enhanced pension, and life assurance.
- Other info: Field-based role with excellent training and long-term career growth opportunities.
- Why this job: Join a dynamic team and solve real-world tech problems while helping customers.
- Qualifications: Experience in technical support, strong troubleshooting skills, and a full UK driving licence.
The predicted salary is between 27500 - 27500 € per year.
A leading international technology business that offers ongoing training, career progression and excellent support for professional development is seeking a technically minded Field Service Technician who enjoys solving problems and delivering first-class customer service in the field.
Working as part of a mobile service team, you'll provide installation, maintenance and technical support for office technology equipment across customer sites throughout the Midlands.
What you'll be doing:
- Carrying out installation, servicing and repair of hardware devices
- Diagnosing faults and resolving technical issues within agreed service levels
- Supporting customers with operational queries and preventative maintenance advice
- Managing parts stock and maintaining accurate service records
- Liaising closely with the service desk to update call progress and completion details
- Delivering end user guidance and support
- Escalating complex faults when required
What we're looking for:
- Previous experience supporting technical hardware products
- Strong fault-finding and troubleshooting skills
- Good understanding of connecting equipment within customer IT environments
- Comfortable working independently in a field-based environment
- IT literate, including Microsoft Office
- Full UK driving licence and flexibility to travel across the Midlands
Additional Information:
- Monday to Friday role with occasional overtime available
- Field-based across the Midlands region. Areas covered may include Derby, Nottingham, Birmingham, Manchester, Wales and surrounding locations depending on business needs
- Candidates with transferable experience from wider IT hardware or technical support environments are also encouraged to apply.
- Full training will be provided and once trained on the products, you will be out in the field using your knowledge of MFPs and/or Printers.
If you are looking for a long-term opportunity with training, stability and genuine progression potential with a leading brand, apply today.
Field Service Technician employer: Hireful
Join a leading international technology business that prioritises employee growth and development, offering comprehensive training and career progression opportunities for Field Service Technicians. With a supportive work culture and a focus on delivering exceptional customer service, you'll enjoy a rewarding role with competitive benefits including a company vehicle, generous holiday allowance, and an enhanced pension scheme, all while working across the vibrant Midlands region.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in field service roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at job fairs or networking events, bring along examples of your troubleshooting successes. Real-life stories can make you stand out.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. You never know what opportunities might be available!
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready to tackle technical questions or even live problem-solving scenarios. Brush up on your fault-finding skills and show them you’re the go-to person for tech issues.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with technical hardware and fault-finding skills. We want to see how your background aligns with the Field Service Technician role, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering first-class customer service and how you enjoy solving problems in a field-based environment. Let us know what makes you the perfect fit for our team!
Show Off Your IT Skills:Since we’re looking for someone IT literate, make sure to mention your proficiency with Microsoft Office and any other relevant software. Highlighting your tech-savvy side will definitely catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Hireful
✨Know Your Tech
Brush up on your technical knowledge related to hardware devices and office technology. Be ready to discuss your previous experiences with fault-finding and troubleshooting, as this will show your potential employer that you’re not just technically minded but also practical in solving problems.
✨Customer Service Focus
Since the role involves delivering first-class customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to customer satisfaction.
✨Show Your Independence
As this position requires working independently in a field-based environment, be prepared to talk about times when you successfully managed your own workload or solved issues without direct supervision. This will highlight your ability to thrive in a mobile service team.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s training programmes and career progression opportunities. This shows that you’re genuinely interested in growing with the company and are keen to understand how they support their employees’ development.
