Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to resolve issues and boost retention through proactive communication.
- Company: Leading payments company in East Grinstead with a supportive team culture.
- Benefits: Uncapped commission, competitive salary, comprehensive benefits, and career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong negotiation skills and a focus on performance metrics.
- Other info: Exciting career advancement potential in a thriving industry.
The predicted salary is between 28800 - 48000 £ per year.
A payments industry leader based in East Grinstead seeks a dedicated customer retention representative. The role involves addressing issues for at-risk customers through proactive communication and negotiation.
A successful candidate will possess strong negotiation skills, the ability to handle objections, and a focus on performance metrics.
This position offers a competitive salary with commission, comprehensive benefits, and the opportunity for career growth within a supportive team environment.
Retention Advisor - Uncapped Commission & Career Growth in East Grinstead employer: hireful.
Contact Detail:
hireful. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Advisor - Uncapped Commission & Career Growth in East Grinstead
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills before the interview. Role-play with a friend or use online resources to sharpen your ability to handle objections. Remember, they want someone who can confidently address customer concerns!
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and helps you assess if the role is right for you. Think about what you want to know regarding career growth and team dynamics.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Retention Advisor - Uncapped Commission & Career Growth in East Grinstead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retention Advisor role. Highlight your negotiation skills and any experience you have in customer retention, as this will show us you're a perfect fit for the job.
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to handle objections and meet performance metrics. Numbers speak volumes, so if you've improved retention rates or exceeded targets, let us know!
Be Authentic: We love genuine candidates! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and how you can contribute to our supportive team environment.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at hireful.
✨Know Your Numbers
Before the interview, brush up on key performance metrics relevant to customer retention. Be ready to discuss how you've used data to improve customer satisfaction or retention rates in previous roles. This shows you understand the importance of metrics in driving success.
✨Master the Art of Negotiation
Since negotiation is a big part of the role, prepare by practising common negotiation scenarios. Think about how you would handle objections and turn them into opportunities. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully communicated with at-risk customers in the past. Highlight your ability to listen actively and respond empathetically, as this will resonate well with the interviewers.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their approach to customer service and retention strategies. During the interview, align your answers with their values to demonstrate that you’re a great fit for their team environment.
