At a Glance
- Tasks: Handle customer complaints with empathy and ensure fair outcomes in a fast-paced environment.
- Company: Join a housing charity dedicated to making a difference in the community.
- Benefits: Flexible hybrid work, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and compliance.
- Why this job: Make a real impact by resolving issues and improving customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 23400 - 28600 £ per year.
Hireful is partnering with a housing charity to recruit a Complaints Resolution Partner in Peterborough. This role focuses on customer‑centred handling of stage 1 and 2 complaints within a regulated environment, ensuring timely, fair outcomes and clear communication with customers.
You will investigate issues, work with contractors and internal teams, and craft empathetic, accurate written responses while maintaining Housing Ombudsman compliance in a fast paced, hybrid setting.
Customer Complaints Resolution Specialist employer: Hireful
At hireful, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our part-time roles, such as the Cleaning Assistant in Malvern, provide flexible hours that allow for a healthy work-life balance, while also presenting opportunities for personal growth and development within our community-focused environment. Join us to contribute to maintaining high cleanliness standards at The Downs, where your efforts are truly appreciated and rewarded.
