At a Glance
- Tasks: Support system upgrades and training to enhance service delivery for customers.
- Company: A community-focused organisation dedicated to making a positive impact.
- Benefits: 28 days holiday, health support, flexible working, and career development opportunities.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive environment.
- Qualifications: Strong IT skills, experience in system support, and excellent communication abilities.
The predicted salary is between 34248 - 34248 £ per year.
A place to make a difference
Location: Peterborough (Hybrid - initially 4 days a week, reducing once fully trained)
Salary: £34,248 per annum
Permanent, 35 hours per week, Monday – Friday
With over 21,000 homes across the country, our client is responsible for supporting thousands of customers and their families. They’re proud to build positive, long-lasting relationships that go beyond housing. The work they do supports customers and creates vibrant communities where people of all backgrounds can thrive.
If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you with our client. Drive improvement. Enable great service. Make a meaningful difference.
This is a fantastic opportunity to join our client in a role where your work will have a real and visible impact. As a Systems Support & Training Advisor, you’ll play a key role in supporting the systems and processes that help colleagues and external contractors deliver excellent services to customers. From system improvements to transformation projects, your work will directly contribute to better outcomes for residents and stronger communities.
About the Role
You’ll support the delivery of key system and transformation projects, helping to ensure systems are effective, user-friendly, and aligned with how services are delivered. Working collaboratively across the organisation, you’ll assist with system upgrades, process improvements, and training, helping colleagues and contractors use systems confidently and effectively.
What You’ll Be Doing
- Supporting system upgrades and transformation projects across the organisation
- Helping colleagues and contractors get the most from systems through guidance and training
- Identifying and supporting opportunities for system and process improvements
- Working with stakeholders to implement changes smoothly and effectively
- Ensuring systems support the delivery of a high-quality service to customers
- Contributing to a culture of continuous improvement, collaboration, and innovation
Your Impact
You’ll play an important role in creating an environment where:
- Colleagues and contractors feel confident and supported using systems
- Processes are efficient, effective, and customer-focused
- Continuous improvement is encouraged, and ideas are valued
- Systems genuinely enable better customer experiences and service delivery
Salary
The spot salary for the Systems Support & Training Advisor post is £34,248 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
You’ll bring:
- Strong numeracy and IT literacy, with the ability to use operational systems and troubleshoot technical issues
- Experience supporting system operations, including incident, problem, change, and release management
- Experience providing technical support to users and working with third-party suppliers to resolve issues and support system integration
- Excellent communication, organisation, and prioritisation skills, with the ability to collaborate effectively across teams
- Ability to develop and deliver training on systems and processes to support colleagues through change
- Strong problem-solving skills, with a solution-focused approach to technical and operational challenges
The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.
Interviews
Our client wants your candidate experience to reflect who they are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A Teams interview with the hiring manager. You’ll learn more about the role and team, and they’ll get to know you – your experience, goals, and what you bring. Planned date: 20th or 21st July via Teams.
Stage 2: A Place to Show Your Strengths
A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You’ll be asked to complete a Congruity Questionnaire in advance. Planned date: 27th or 28th at the Peterborough office.
They aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future
They’ve got big ambitions and they’re looking for people who want to grow with them. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because they believe great work deserves great rewards, here’s what you can look forward to:
- Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
- Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
- Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further.
- Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
- Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
- Career development – From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more – they’ll help you grow and succeed.
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
They’re Committed to Inclusion
They believe diversity makes them stronger and they’re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know – they’ll make it happen. Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. Our client does not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to the organisation and to your future, apply now.
Recruitment Agencies:
Our client works exclusively with partners on our preferred supplier list (PSL) and does not accept unsolicited CVs or speculative approaches from agencies for this role.
Systems Support & Training Advisor in Cambridge employer: Hireful
At hireful, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our part-time roles, such as the Cleaning Assistant in Malvern, provide flexible hours that allow for a healthy work-life balance, while also presenting opportunities for personal growth and development within our community-focused environment. Join us to contribute to maintaining high cleanliness standards at The Downs, where your efforts are truly appreciated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support & Training Advisor in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hireful. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hireful before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Systems Support & Training Advisor in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hireful:Your cover letter is your chance to shine! Tell us why you want to work at Hireful specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hireful!
How to prepare for a job interview at Hireful
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
