Leasehold & Homeownership Officer in Camberley

A place to create moments that matter.

Location: Camberley, Hybrid with travel around the region to meet customer needs.

Salary: £43,382 per annum (including regional allowance and car allowance).

Contract: Permanent.

Hours: 35 hours per week, Monday–Friday, 9am–5pm.

Thousands of families across the country rely on this organisation for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It’s this belief – that everyone deserves a place to call home – that drives everything they do. Together, they find new ways to understand and champion their customers, support them, and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role:

As a Leasehold and Homeownership Officer, you’ll be the go-to expert for homeowner customers – handling a wide range of complex queries around leases, transfers, property management, and service charges. You’ll play a vital role in ensuring customers feel supported, informed, and confident in their homes. This isn’t a desk‑bound job. You’ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in local communities. You’ll work closely with colleagues across Housing Services and other teams to manage mixed‑tenure sites and deliver a seamless customer experience. You’ll be managing a diverse portfolio of homeownership tenures – shared owners, leaseholders, and freeholders – ensuring everything aligns with legal agreements and service expectations. It’s a busy, fast‑paced role requiring strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues.

Key responsibilities:

• Translate legal jargon into clear, customer‑friendly language.
• Think creatively to solve problems and improve service.
• Prioritise effectively and manage competing demands.
• Build strong relationships across teams and with customers.

This is a brilliant opportunity to make a real impact. You’ll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It’s a role that keeps you on your toes and one where no two days are the same.

Salary: The spot salary for this post is £39,006 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. Plus an 8% regional allowance of £3,126 and an essential car user allowance starting at £1,250 per annum.

About you:

• Experience in leasehold management within a housing association or managing agent.
• Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development.
• Ability to work independently as part of a small team and collaboratively across the wider organisation.
• Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer‑focused approach.
• Excellent communication skills, capable of engaging with multiple stakeholders at various levels.
• Proficiency in Microsoft Office (Word, Outlook, Excel).

The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.

Interviews: They want your candidate experience to reflect who they are – a place to grow, a place to thrive, a place to be you.

• Stage 1: A Place to Connect - A call with the hiring manager. You’ll learn more about the role and team, and they’ll get to know you – your experience, goals, and what you bring. Planned date: 16th April via Teams.
• Stage 2: A Place to Show Your Strengths - A role‑related assessment and behavioural and scenario‑based interview focused on how you apply your knowledge to real‑life situations. You’ll be asked to complete a Customer Service Questionnaire in advance. Planned date: 27th April at their Camberley office.

They aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future: They’ve got big ambitions and are looking for people who want to grow with them. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

Benefits:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day.
• Financial perks – Car leasing options, salary sacrifice schemes, exclusive discounts through their benefits platform.
• Future‑focused benefits – Access to Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary.
• Family‑friendly policies – Enhanced parental leave, flexible working options, and work‑life balance support.
• Career development – Training pathways, Leadership Academy, apprenticeships, and more.

This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.

They’re committed to inclusion: They believe diversity makes them stronger, and they’re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know.

Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, as the organisation does not currently hold a sponsorship licence.

Recruitment Agencies: The organisation works exclusively with partners on their preferred supplier list and does not accept unsolicited CVs or speculative approaches for this role.

Experience you may have: You may have experience in the following: Leasehold Officer, Homeownership Officer, Leasehold Services Officer, Housing Officer, Service Charge Officer, Property Management Officer, Housing Association Officer, Resident Liaison Officer, Estates Officer, Tenure Officer, Shared Ownership Officer, Property Compliance Officer, Block Management Officer, Managing Agent Officer, Housing Customer Service Officer, etc.