At a Glance
- Tasks: Be the go-to person for customer enquiries and support a busy team.
- Company: Join a growing UK-based technical distribution business with a supportive culture.
- Benefits: Enjoy up to 33 days holiday, flexible perks, and a great work-life balance.
- Other info: Full training provided with opportunities for career growth.
- Why this job: Perfect for those who thrive in a fast-paced, customer-focused environment.
- Qualifications: Strong communication skills and attention to detail are key.
A growing UK-based technical distribution business is seeking a Customer Service Administrator/Account Administrator to join a busy, supportive team within its operational support function. The organisation operates across multiple sites and continues to expand through sustained growth. Join a fast-paced environment where accuracy, communication, and teamwork are highly valued!
Location: Burscough and easily commutable from surrounding areas including Ormskirk, Southport, Wigan, Skelmersdale, Parbold. Working hours are Monday to Friday, 8:30am – 5:00pm, with a 1-hour lunch break and the starting salary is £24,700 per annum, alongside a comprehensive benefits package designed to support work–life balance and wellbeing. This includes up to 33 days’ holiday (including Bank Holidays, subject to service), an Employee Rewards scheme offering flexible ‘quirky perks’ such as late starts, early finishes, extended lunches, and complimentary food and drink, plus access to an Employee Assistance Programme, Retail Discount Scheme, Auto-Enrolment Pension Scheme, and Life Assurance. You’ll also be joining a friendly, supportive team where you’ll be made to feel welcome from day one.
What will you be doing?
- Act as the first point of contact for telephone and email enquiries, providing a professional and efficient service
- Process customer orders accurately, ensuring all information is recorded correctly on internal systems
- Identify required parts based on engineer/customer information and source from suitable suppliers at competitive pricing
- Raise quotations, monitor orders, and support contract administration across multiple accounts and customers
- Assist with reporting, invoice allocation, credit monitoring, and general administrative support within the team
What will you bring to the role?
- Strong communication skills with a confident and polite telephone manner
- Excellent attention to detail with the ability to manage multiple tasks and deadlines
- Good organisational skills and ability to prioritise workload effectively
- Competent IT skills, particularly in data entry and email communication
- Previous experience in an administrative or customer service-based role is desirable
You will be supported with full training and ongoing development to help you build confidence and progress within the business. This is a fantastic opportunity for someone who enjoys varied administrative work in a busy, customer-focused environment and is looking to build a long-term career with development potential. If you are proactive, reliable, and eager to learn, apply today.
Customer Service Administrator in Burscough employer: Hireful
Join a dynamic and expanding technical distribution business in Burscough, where you will be part of a supportive team that values accuracy, communication, and teamwork. With a comprehensive benefits package including up to 33 days' holiday, flexible working perks, and a strong focus on employee wellbeing, this role offers not just a job but a pathway for personal and professional growth in a friendly environment. Embrace the opportunity to thrive in a fast-paced setting while contributing to meaningful customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Burscough
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Service Administrator role.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their focus on teamwork and communication. Practise common interview questions and think about how your skills match what they’re looking for.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, be yourself and let your enthusiasm shine through. They want someone who fits into their friendly, supportive environment, so don’t hold back!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining their growing team.
We think you need these skills to ace Customer Service Administrator in Burscough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your strong communication skills and attention to detail, as these are key for the Customer Service Administrator role.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our supportive team. Mention any relevant experience in customer service or administration that aligns with what we’re looking for.
Showcase Your IT Skills:Since the role requires competent IT skills, don’t forget to mention your experience with data entry and email communication. If you’ve used specific software or systems, give us the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hireful
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively handled customer inquiries or resolved issues.
✨Demonstrate Attention to Detail
In this role, accuracy is crucial. Be prepared to discuss how you ensure precision in your work. You might want to mention specific tools or methods you use for data entry and order processing to highlight your attention to detail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
