At a Glance
- Tasks: Ensure a safe and welcoming shopping environment while managing operations and facilities.
- Company: Join a dynamic team at Hempstead Valley Shopping Centre in Gillingham, Kent.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and private healthcare.
- Other info: Great opportunity for career growth in a vibrant retail setting.
- Why this job: Make a real impact on the shopping experience for thousands of daily visitors.
- Qualifications: Experience in facilities management and an IOSH qualification are essential.
The predicted salary is between 38000 - 42000 € per year.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Are you a facilities management expert, with a background in retail and a talent for achieving seamless operational management? This role as Operations Manager is based at Hempstead Valley Shopping Centre in Gillingham, Kent - and part of the centre management team. You will ensure the centre remains a safe, welcoming, and high-performing environment for its retail store tenants and thousands of daily visitors.
The salary on offer is circa £40,000 plus an excellent benefits package that includes generous holiday allowance, annual bonus, private healthcare and dental cover too. This isn’t just about "keeping the lights on", it’s about liaising with asset managers, marketers, building surveyors, and store managers to constantly improve the performance and appeal of the site.
What you will be doing:
- Conduct daily inspections of common areas to ensure the highest standards of safety and presentation.
- Lead and monitor performance for security, cleaning, M&E, and seasonal decorations.
- You will be responsible for reviewing RAMS and issuing Permits to Work.
- Work closely with building surveyors to implement 5/10 year PPM reports and manage reactive maintenance.
- Take ownership of budget setting, management, and reconciliation to ensure service efficiency.
- Act as a key point of contact for occupiers and clients, building strong relationships with the Head Office team and local stakeholders.
- Assist the marketing team with the safe implementation of events and promotional activities.
What you need to bring:
- Experience leading on facilities and operations in a similar shopping centre or large-scale retail complex.
- IOSH qualification is essential; NEBOSH would be even better, and IWFM or an equivalent qualification would be helpful too.
- You are proactive, flexible, and capable of communicating with everyone from onsite contractors to high-level asset managers.
- You have proven experience in producing client reports and managing complex maintenance and operations schedules.
If you have wider operational and facilities management experience in a retail environment, then we want to hear from you! Apply today.
Centre Operations Manager in Brompton employer: Hireful
As a Centre Operations Manager at Hempstead Valley Shopping Centre, you will join a dynamic team dedicated to creating a safe and vibrant shopping environment. With a competitive salary of circa £40,000 and an excellent benefits package including generous holiday allowance, annual bonus, and private healthcare, this role offers not just a job but a pathway for professional growth in facilities management. The collaborative work culture encourages innovation and strong relationships with stakeholders, making it an ideal place for those looking to make a meaningful impact in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Operations Manager in Brompton
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and facilities management sectors. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your experience can help them improve. This shows you're not just interested in any job, but specifically in making their centre a better place.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your experience in facilities management and how it relates to the role of Centre Operations Manager. Keep it concise and impactful – you want to leave a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are genuinely excited about joining our team and making a difference in the shopping centre environment.
We think you need these skills to ace Centre Operations Manager in Brompton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in facilities management and retail. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Centre Operations Manager role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Showcase Your Qualifications:If you have an IOSH or NEBOSH qualification, make sure these are front and centre in your application. We value these qualifications highly, so let us know how they’ve helped you in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hireful
✨Know Your Stuff
Make sure you brush up on your facilities management knowledge, especially in a retail context. Understand the key responsibilities of the Centre Operations Manager role and be ready to discuss how your experience aligns with those duties.
✨Showcase Your Communication Skills
This role involves liaising with various stakeholders, so be prepared to demonstrate your communication skills. Think of examples where you've successfully interacted with different teams or clients, and how you built those relationships.
✨Be Proactive in Problem-Solving
Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. Highlight your proactive approach to operational issues and how you ensure safety and efficiency in a busy environment.
✨Understand the Budgeting Process
Since budget management is a key part of this role, be ready to talk about your experience with budget setting and reconciliation. Bring examples of how you've managed budgets effectively in past positions, and any tools or methods you used.
