As an Insurance Renewals Advisor, you'll handle inbound calls, support online sales, retain customers considering cancellation and identify opportunities to maximise renewals. You'll deliver outstanding customer service while ensuring every interaction meets FCA regulatory and compliance standards.
What's on Offer?
- Salary: £25,700 salary, 24 days' annual leave plus your birthday off, Pension, two charity volunteering days, group life assurance and a healthcare cash plan.
- Location: 100% work from home / Remote
- Working Hours: 37.5 hours per week, Monday-Friday, 4 weekly shift pattern between 8am-6pm plus 1 in every 3 Saturdays 9am-1pm
PLEASE NOTE: You must be able to start on the 23 November so that you can be part of a 4-week onboarding / training program.
What We're Looking For
Previous call centre experience is essential. Experience in sales, customer retention, insurance renewals or a target-driven customer service environment is highly desirable. You'll be a confident communicator, resilient, organised and passionate about delivering excellent customer experiences.
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Customer Retention Advisor - Insurance in Birmingham employer: Hireful
At hireful, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our part-time roles, such as the Cleaning Assistant in Malvern, provide flexible hours that allow for a healthy work-life balance, while also presenting opportunities for personal growth and development within our community-focused environment. Join us to contribute to maintaining high cleanliness standards at The Downs, where your efforts are truly appreciated and rewarded.
