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- Tasks: Provide top-notch customer service and support for key accounts in a dynamic sales environment.
- Company: Join a fast-growing company in Birmingham with a focus on customer satisfaction.
- Benefits: Enjoy free onsite parking, 25 days holiday, and a competitive salary.
- Other info: Thriving team atmosphere with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping to grow and support major customers.
- Qualifications: Experience in B2B sales or account support with strong customer service skills.
The predicted salary is between 25000 - 35000 £ per year.
Location: Birmingham, B25 8HE
Salary: Competitive
Benefits: Free Onsite parking, 25 days holiday
Our client is seeking an Account Support Executive to be based on site in Birmingham. The role will provide excellent customer service and account support across two of their fast-growing sales divisions. You will help to develop, grow and support some of their biggest customers!
Key Responsibilities:- To accurately process all sales orders in line with stated time limits.
- To contact all customers by telephone as directed and within the stated time limits, ensuring customers have no cause for complaint or conflict.
- To respond to all inbound calls & inbound emails in accordance with company policy.
- To respond to customers in a prompt and courteous manner on all customer enquiries within the given time limits.
- Managing and concluding customer queries to a satisfactory outcome.
- Escalate customer queries if needed.
- To communicate with all appropriate internal departments to ensure set objectives for individual accounts are met.
- Attending meetings or team calls with customers as and when required.
- To assist the credit control supervisor to ensure strict payment to terms as agreed with each account.
- Work with the wider operational team to ensure all deliveries are fulfilled on time and in full (OTIF).
- Experience in B2B sales or account support, with strong customer service skills.
- Possess the ability to work well under pressure.
- Must be able to communicate at all levels both internally & externally.
- Must have experience in using Microsoft Excel, Microsoft Word & Microsoft Office packages.
- Positive attitude with good problem-solving skills and attention to detail.
- Be numerate and commercially astute.
- Knowledge of SAP desirable but not essential.
Account Support Executive in Birmingham employer: Hireful
Contact Detail:
Hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Support Executive in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Account Support Executive role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and their sales divisions. Be ready to discuss how your customer service skills can help them grow and support their biggest customers. Show them you mean business!
✨Tip Number 3
Practice your phone skills! Since you'll be contacting customers directly, make sure you're comfortable speaking on the phone. Role-play with a friend to handle customer queries and ensure you can respond promptly and courteously.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about the role and gives us a chance to connect with you right away. Don't miss out!
We think you need these skills to ace Account Support Executive in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Support Executive role. Highlight your B2B sales experience and customer service skills, as these are key for us. Use specific examples that show how you've successfully managed customer queries or processed sales orders.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team in Birmingham. Mention your problem-solving skills and how you can contribute to developing and supporting our biggest customers.
Show Off Your Tech Skills: Since we use Microsoft Office and possibly SAP, make sure to mention your proficiency with these tools. If you have any experience with Excel or Word that relates to account support, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hireful
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure customer satisfaction. This role is all about providing excellent support, so showcasing your experience here will definitely impress.
✨Familiarise Yourself with the Company
Do a bit of homework on the company and its sales divisions. Understanding their products and services will help you answer questions more effectively and show that you're genuinely interested in the role. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer queries or conflicts in the past. Highlight your attention to detail and ability to work under pressure. This will show that you can handle the demands of the Account Support Executive role with ease.
✨Get Comfortable with Microsoft Office
Since the job requires proficiency in Microsoft Excel, Word, and other Office packages, make sure you're comfortable using these tools. You might be asked about your experience with them, so be ready to discuss specific tasks you've completed using these applications.