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- Tasks: Connect with clients through calls, ensuring they receive top-notch service and support.
- Company: Join Bayfields Opticians & Audiologists, a friendly and independent business.
- Benefits: Enjoy a competitive salary, benefits, and a supportive team environment.
- Why this job: Make a real difference in clients' lives while developing your communication skills.
- Qualifications: Experience in customer service and excellent communication skills are essential.
- Other info: Dynamic role in a fast-paced contact centre with great career growth potential.
The predicted salary is between 22700 - 25800 £ per year.
Location: Esholt, BD17 7RH
Hours: Full time 40 hours per week (Monday to Saturday 9am – 5:30pm)
Salary: £25,708.80 + Benefits
Location: On Site (Esholt)
Bayfields Opticians & Audiologists is looking for a confident and experienced Client Appointment Booking Advisor to join our friendly, fast-paced team. If you thrive in a collaborative environment and enjoy connecting with people, this could be the perfect role for you!
What You Will Be Doing
- Handling inbound calls with professionalism and warmth.
- Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates.
- Obsession to always give great service.
- Fantastic spoken and written communication skills.
- Updating client records and booking systems accurately.
- Collaborating with colleagues across departments to ensure seamless client experiences.
- Maintaining a positive and proactive attitude in a busy contact centre environment.
What We Are Looking For
- Previous experience in a contact centre or customer service role.
- Excellent communication and interpersonal skills.
- Comfortable working in an open-plan office and making high volumes of calls.
- A flexible, can-do attitude and team spirit.
- Strong attention to detail and computer literacy.
Why Join Bayfields?
When you join Bayfields Opticians and Audiologists as our Client Appointment Booking Advisor, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions. If you are an enthusiastic, customer-focused Client Appointment Booking Advisor, and looking for a new rewarding role, we would love to hear from you!
Client Appointment Booking Advisor in Baildon employer: hireful
Contact Detail:
hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Appointment Booking Advisor in Baildon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bayfields Opticians & Audiologists. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with clients, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with handling calls and responding to common questions.
✨Tip Number 3
Show off your customer service experience! Think of specific examples from your past roles where you went above and beyond for a client. This will demonstrate your obsession with great service and how you can bring that same energy to Bayfields.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in a Client Appointment Booking Advisor.
We think you need these skills to ace Client Appointment Booking Advisor in Baildon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with people.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or contact centres. We love seeing how your past roles have prepared you for this position, so be specific about your achievements!
Keep It Professional Yet Friendly: Remember, we’re looking for someone who can handle calls with warmth and professionalism. Your written application should reflect that balance – be friendly but also maintain a professional tone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at hireful
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Appointment Booking Advisor. Familiarise yourself with the key tasks like handling inbound and outbound calls, updating client records, and collaborating with colleagues. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role requires fantastic spoken and written communication skills, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer interactions in the past. This will showcase your ability to connect with clients and provide great service.
✨Emphasise Team Spirit
Bayfields values collaboration, so be ready to discuss your experience working in a team environment. Share specific instances where you contributed to a positive team dynamic or helped a colleague. This will highlight your flexible, can-do attitude and show that you're a great fit for their friendly team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and attention to detail. Think about how you would handle a busy contact centre environment or manage multiple client requests. Practising these scenarios will help you feel more confident and ready to impress during the interview.
