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- Tasks: Engage with Brokers via phone, email, and MS Teams to provide product information.
- Company: Join PIB Group, one of the UK's fastest-growing insurance businesses with a collaborative culture.
- Benefits: Enjoy flexible working, competitive salary, discounts, and learning opportunities.
- Why this job: Be part of a close-knit team that values your contributions and encourages career growth.
- Qualifications: Experience in Customer Service and Insurance is preferred; strong communication skills are essential.
- Other info: Smart/casual dress code and modern office located near transport links.
The predicted salary is between 28800 - 43200 £ per year.
Are you customer services driven and have at experience within a Customer Service background or Insurance? Morton Michel are looking for an Account Handler who is looking for their next step.
Here at Morton Michel, we are a close-knit team that take pride in our ability to deliver a first-class service to our Brokers. To do this we strive to create an environment which is great for our people. We want our people to enjoy coming to work, and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great.
Our modern offices based in Knollys House, is on the main Train, Tram and bus route and a five minute walk into town. We operate a smart/casual dress code in the office and embrace career development and flexible working.
What you’ll be doing:
- Communicate with Brokers using a variety of customer contact systems, e.g. phone, e-mail, MS teams.
- Provide Brokers with relevant product information that is clear, fair and not misleading allowing them help their client to make an informed decision
- Deliver against a set of Key Performance Indicators that will be provided to you by your line manager
- Provide a great customer experience that enables higher sales conversion and retention performance.
- Demonstrate ability to work both individually and as part of a team
What we’re looking for:
- Proven experience within Customer Service and Insurance ideally working with Brokers
- Computer literate–can demonstrate the use of MS Office
- Excellent customer service skills
- Rapport building skills to be able to speak with our Brokers and build relationships
- Can-do positive attitude towards Brokers and team member alike
- Self-driven to continuously improve performance
- Experience of using Acturis (Desirable not essential)
What You’ll Get:
- Competitive salary and benefits package
- Flexible working and holiday options
- Pension, enhanced parental leave, and life insurance
- Discounts on technology, travel, and leisure
- Learning and development opportunities
- Volunteering and charity support days
Why PIB Group?
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.
We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.
We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to us.
#HP
REF-223 459 #J-18808-Ljbffr
Account Handler - Wholesale employer: hireful
Contact Detail:
hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler - Wholesale
✨Tip Number 1
Familiarise yourself with the insurance industry, especially how it relates to brokers. Understanding their needs and challenges will help you communicate effectively and demonstrate your customer service skills during interviews.
✨Tip Number 2
Practice your rapport-building skills by engaging in conversations with friends or family about their experiences with customer service. This will help you articulate your approach to building relationships with brokers when discussing your experience.
✨Tip Number 3
Research Morton Michel and PIB Group to understand their values and culture. Be prepared to discuss how your personal values align with theirs, as this will show your genuine interest in becoming part of their team.
✨Tip Number 4
If you have experience with MS Office or similar software, be ready to share specific examples of how you've used these tools to enhance customer service. This will demonstrate your computer literacy and ability to meet the job requirements.
We think you need these skills to ace Account Handler - Wholesale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant insurance background. Use specific examples that demonstrate your ability to communicate effectively with Brokers and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the insurance industry. Mention how your skills align with the role and how you can contribute to the team at Morton Michel.
Highlight Key Skills: In your application, emphasise your rapport-building skills and your positive attitude. Mention any experience with MS Office and Acturis, as well as your ability to meet Key Performance Indicators.
Show Enthusiasm for the Company: Research Morton Michel and PIB Group to understand their values and culture. Express your enthusiasm for joining a collaborative and fast-paced environment in your application, showing that you align with their mission.
How to prepare for a job interview at hireful
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to discuss your previous experiences. Share specific examples of how you've successfully handled customer inquiries or resolved issues, especially in an insurance context.
✨Demonstrate Rapport-Building Abilities
Building relationships with Brokers is key. During the interview, highlight instances where you've established strong connections with clients or colleagues. This will show that you can foster the collaborative environment they value.
✨Familiarise Yourself with Relevant Tools
While experience with Acturis is desirable but not essential, being computer literate and familiar with MS Office is crucial. Brush up on these tools before the interview, as it will demonstrate your readiness to adapt to their systems.
✨Exude a Can-Do Attitude
The company values a positive mindset. Be sure to convey your enthusiasm for the role and your willingness to tackle challenges. Share examples of how you've approached tasks with a proactive attitude in past roles.
