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- Tasks: Provide 2nd Line IT support, resolving escalations and enhancing user experiences.
- Company: Join a dynamic professional services environment with a newly created IT Service Desk team.
- Benefits: Competitive pay of c. £250 a day and the chance to work with modern tech.
- Why this job: Make an impact in a fast-paced setting while coaching junior team members.
- Qualifications: 2+ years in 2nd Line IT support, expertise in Microsoft tools, and strong communication skills.
- Other info: This is a 3-month contract role inside IR35; a full UK driving licence is required.
Immediate Requirement: 2nd Line IT Support Engineer (3-Month Contract) c. 250 a day Inside IR35 Are you a skilled 2nd Line IT Support Engineer looking to make an impact in a dynamic professional services environment? Join a newly created IT Service Desk team and deliver top-tier support to end-users in a fast-paced, collaborative setting. The Role: Provide 2nd Line Support: Resolve escalations from 1st line support, working desk-side and remotely on issues related to Microsoft 365, Azure, Active Directory, and Windows OS. Ensure Seamless Operations: Proactively identify and resolve technical issues to minimize downtime and enhance user experiences. Leverage Modern Tech: Support and manage environments using Intune, Autopilot, Teams, and other Microsoft Modern Workplace tools. Customer Excellence: Communicate effectively with end-users, including VIPs, avoiding jargon and delivering exceptional service. Coach and Share Knowledge: Support junior team members by sharing expertise and best practices. What You’ll Bring: Experience: 2+ years in a similar 2nd Line IT support role. Technical Skills: Expertise in Microsoft Modern Workplace, networking principles, PC support, firewalls, routers, and VoIP telephony. Customer Focus: Exceptional communication and relationship-building skills. Certifications: Microsoft 365 or ITIL Foundation certifications (preferred). A full UK driving licence is required
2nd Line Support - Desktop Support Immediate 3 Months employer: hireful
Contact Detail:
hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support - Desktop Support Immediate 3 Months
✨Tip Number 1
Make sure to familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and Active Directory. Having hands-on experience or relevant projects to discuss can really set you apart during the interview.
✨Tip Number 2
Since this role emphasizes customer excellence, practice your communication skills. Be ready to demonstrate how you've effectively resolved issues for end-users in the past, especially in high-pressure situations.
✨Tip Number 3
Highlight any experience you have with coaching or mentoring junior team members. This shows that you're not only skilled technically but also a team player who values knowledge sharing.
✨Tip Number 4
If you have any relevant certifications, like Microsoft 365 or ITIL Foundation, be sure to mention them. They can give you an edge over other candidates and show your commitment to professional development.
We think you need these skills to ace 2nd Line Support - Desktop Support Immediate 3 Months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd Line IT support, especially with Microsoft 365, Azure, and Active Directory. Use specific examples to demonstrate your problem-solving skills and technical expertise.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to deliver exceptional customer service. Mention your experience with modern workplace tools like Intune and Teams, and how you can contribute to the team.
Highlight Relevant Certifications: If you have certifications such as Microsoft 365 or ITIL Foundation, make sure to mention them prominently in your application. These credentials can set you apart from other candidates.
Showcase Communication Skills: Since effective communication is key in this role, provide examples of how you've successfully interacted with end-users, particularly in high-pressure situations. This will demonstrate your customer focus and relationship-building abilities.
How to prepare for a job interview at hireful
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Azure, Active Directory, and Windows OS. Highlight specific examples of how you've resolved technical issues in previous roles, as this will demonstrate your expertise and problem-solving abilities.
✨Emphasize Customer Service Excellence
Since the role involves communicating with end-users, including VIPs, practice explaining technical concepts in simple terms. Share examples of how you've provided exceptional service and built relationships with users in past positions.
✨Demonstrate Proactive Problem-Solving
Prepare to discuss situations where you identified and resolved issues before they escalated. This shows your ability to minimize downtime and enhance user experiences, which is crucial for the role.
✨Highlight Team Collaboration and Coaching
Mention any experience you have in coaching or supporting junior team members. Discuss how you share knowledge and best practices, as this aligns with the collaborative environment of the new IT Service Desk team.
