As an Insurance Renewals Advisor, you’ll handle inbound calls, support online sales, retain customers considering cancellation and identify opportunities to maximise renewals. You’ll deliver outstanding customer service while ensuring every interaction meets FCA regulatory and compliance standards.
What’s on Offer?
Salary: £25,700 salary, 24 days’ annual leave plus your birthday off, Pension, two charity volunteering days, group life assurance and a healthcare cash plan.
Location: 100% work from home / Remote
Working Hours: 37.5 hours per week, Monday–Friday, 4 weekly shift pattern between 8am-6pm plus 1 in every 3 Saturdays 9am-1pm
PLEASE NOTE: You must be able to start on the 23 rd November so that you can be part of a 4-week onboarding / training program.
What We’re Looking For
Previous call centre experience is essential. Experience in sales, customer retention, insurance renewals or a target-driven customer service environment is highly desirable. You’ll be a confident communicator, resilient, organised and passionate about delivering excellent customer experiences.
Contract type
Full time
Location
100% work from home / Remote
4 weekly shift pattern between 8am-6pm plus 1 in every 3 Saturdays 9am-1pm
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Customer Retention Advisor – Insurance employer: Hireful Ltd
At hireful, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture. Our Inside Sales Executive role offers not only uncapped commission but also the opportunity to thrive in a hybrid working environment in Crewe, where collaboration with the Field Sales team and third-party suppliers is key. We are committed to employee growth, providing ongoing training and development opportunities to help you excel in your sales career while nurturing long-lasting client relationships.
