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- Tasks: Help civil servants with advice and support on various issues.
- Company: Join a community-focused organisation dedicated to supporting individuals in need.
- Benefits: Enjoy hybrid working, generous leave, health cash plans, and more perks.
- Why this job: Make a real difference while developing your communication skills in a supportive environment.
- Qualifications: Strong communicator with basic knowledge of welfare benefits and data recording skills.
- Other info: Fixed-term contract until May 2026; apply by 29th June.
The predicted salary is between 26000 - 37000 £ per year.
Location: Cheam, Surrey (hybrid – at least 3 days in the office per week during probation, reducing to at least 2 days post probation)
Contract type: Fixed Term Contract until 31.05.26
Hours: Full time (35 hours per week)
Salary: £31,228 per annum
The vision of our client is a lifelong community: people offering effective support for each other when life takes a turn for the worse. Their mission is to support all civil servants, past and present, throughout their lives, with whatever problems they may have. They listen without judgement and offer practical, financial and emotional support.
Their Help, Advice and Services Directorate offers financial assistance, money advice and guidance and wellbeing support and advice. As an Advice and Support Officer you will be responsible for:
- Providing advice and information about their Services
- Screening applications for urgency, checking eligibility, handling enquiries and phone calls
- Exploring the applicants’ circumstances to understand their needs and how they can help
- Collaborating with the Help, Advice and Services team members and other teams within their organisation
They are looking for an excellent communicator in writing, on the phone and digitally. You will be confident in handling difficult conversations. You will also have a basic knowledge of welfare benefits and be able to record data accurately and consistently.
They support hybrid working. In this role, you will need to commit to working from their Head Office. During the 3 month probation period, you will be based 3 days per week in the Head Office. If probation is successfully completed, you will have the option to work up to 3 days per week from home.
They offer excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave, interest free loans for season tickets and their cycle to work scheme.
To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 11.59pm on 29th June. Interviews will take place soon after closing.
Our client is committed to building and developing a workforce which reflects the diversity of the civil service community that they support. They seek to ensure all job applications are treated fairly, with respect and without bias and they encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.
Strictly no agencies.
You may also have experience in the following: Advice and Support Officer, Support Advisor, Advice Worker, Welfare Support Officer, Client Services Officer, Caseworker, Service Advisor, Information and Advice Officer, Financial support officer, Charity Services etc.
Advice and Support Officer employer: Hireful Ltd
Contact Detail:
Hireful Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice and Support Officer
✨Tip Number 1
Familiarise yourself with the specific services offered by the organisation. Understanding their mission and the types of support they provide will help you engage in meaningful conversations during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with a friend can help you feel more confident and prepared for the types of interactions you may face in this role.
✨Tip Number 3
Research common welfare benefits and financial assistance options. Having a basic knowledge of these topics will not only boost your confidence but also demonstrate your commitment to the role during the interview.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Advice and Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Advice and Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: In your cover letter, clearly explain why you are suitable for the role. Use specific examples from your past experiences that demonstrate your communication skills, ability to handle difficult conversations, and knowledge of welfare benefits.
Highlight Relevant Experience: When updating your CV, focus on relevant roles that showcase your experience in advice and support services. Include any positions where you provided guidance, handled enquiries, or collaborated with teams, as these are crucial for this role.
Proofread Your Application: Before submitting your CV and cover letter, proofread them for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is essential for the Advice and Support Officer position.
How to prepare for a job interview at Hireful Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Advice and Support Officer. Be prepared to discuss how your skills and experiences align with their mission of providing effective support.
✨Showcase Communication Skills
As an excellent communicator, you’ll need to demonstrate your ability to handle difficult conversations. Prepare examples from your past experiences where you successfully navigated challenging discussions, whether in person or over the phone.
✨Familiarise Yourself with Welfare Benefits
Having a basic knowledge of welfare benefits is crucial for this role. Brush up on relevant policies and be ready to discuss how they impact the individuals you will be supporting.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, the types of cases you might handle, and the support available for staff. This shows your genuine interest in the role and the organisation.
