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- Tasks: Lead a dynamic IT Service Desk team and ensure efficient service delivery.
- Company: Join a fast-paced company focused on continuous improvement and ITIL best practices.
- Benefits: Enjoy a competitive salary of £40k-£45k and potential remote work flexibility post-probation.
- Why this job: This role offers autonomy, leadership opportunities, and the chance to make a real impact.
- Qualifications: Experience in managing service desk teams and meeting SLAs is essential.
- Other info: Office-based role in Westbury, Wiltshire with ad hoc work-from-home options after probation.
The predicted salary is between 32000 - 48000 £ per year.
Are you an experience IT Service Desk professional looking for your next career move? Are you keen to manage a fast-paced IT Service Desk team? We are looking for an experienced Service Desk Manager to come in and oversee the day-to-day operations of the companies IT Service Desk. You will work with your IT Support team to ensure that services are provided efficiently and effectively, ensuring SLA\’s are met so the wider business can achieve company goals. This is a fast-paced role that will provide you with full autonomy over driving continuous improvement and implementing ITIL best practise across your team. Role: IT Service Desk Manager aka IT Support Manager, Senior IT Service Desk Engineer, 3rd Line IT Support, Lead Service Desk Engineer Location: Westbury, Wiltshire – Due to the nature of this role you will be working from the office 5 days a week, with ad hoc flexibility around working from home once you have completed probation. Salary: £40k-£45k base salary plus great benefits What you will bring to the table: You will have previous experience leading or managing a busy team of service desk or IT Support individuals, ensuring that all SLA\’s are met in an efficient and timely manner. You\’re a hands-on team player who is happy to step in and support on the service desk when needed. Previous experience driving continuous improvements across a service desk is highly desirable, always…
IT Service Desk Manager employer: Hireful Careers
Contact Detail:
Hireful Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Manager
✨Tip Number 1
Make sure to highlight your leadership experience in managing IT Service Desk teams. Share specific examples of how you've successfully led a team and met SLAs in previous roles.
✨Tip Number 2
Familiarize yourself with ITIL best practices and be ready to discuss how you've implemented these in past positions. This will show that you are proactive about continuous improvement.
✨Tip Number 3
Prepare to demonstrate your hands-on approach. Be ready to share instances where you stepped in to support your team during busy periods, showcasing your team player mentality.
✨Tip Number 4
Research the company culture and values. Understanding their goals will help you align your answers during the interview, showing that you're not just a fit for the role but also for the company.
We think you need these skills to ace IT Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing IT Service Desk teams. Include specific examples of how you've met SLAs and driven continuous improvements in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your hands-on approach and how you can contribute to the team's success by implementing ITIL best practices.
Showcase Relevant Experience: When detailing your work history, focus on your leadership roles and any achievements that demonstrate your ability to manage a fast-paced environment effectively.
Prepare for Potential Questions: Anticipate questions related to team management, SLA adherence, and continuous improvement strategies. Be ready to provide specific examples from your past experiences.
How to prepare for a job interview at Hireful Careers
✨Show Your Leadership Skills
As an IT Service Desk Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on how you ensured SLAs were met and how you motivated your team.
✨Highlight Your ITIL Knowledge
Since the role emphasizes implementing ITIL best practices, be ready to discuss your experience with ITIL frameworks. Share specific instances where you've applied these principles to drive continuous improvement in service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about challenges you've faced in previous roles and how you resolved them, particularly in high-pressure situations.
✨Demonstrate Your Hands-On Approach
The job description mentions being a hands-on team player. Be prepared to discuss times when you've stepped in to support your team during busy periods or crises, showcasing your commitment to teamwork and service excellence.
