At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a growing UK-based technical distribution business with a supportive team.
- Benefits: Enjoy up to 33 days holiday, quirky perks, and a competitive salary of £27,000.
- Other info: Friendly team atmosphere with excellent growth opportunities.
- Why this job: Make a real difference in a fast-paced environment while developing your career.
- Qualifications: Strong communication skills and a customer-focused approach are essential.
A growing UK-based technical distribution business is seeking a Customer Service Advisor / Account Administrator to join a busy, supportive team within its operational support function. The organisation operates across multiple sites and continues to expand through sustained growth. Join a fast-paced environment where accuracy, communication, and teamwork are highly valued!
Location: Bristol and commutable from surrounding areas including Newport, Downend, Kingswood, Fishponds, Bradley Stoke, Emersons Green, Staple Hill and Yate.
This customer-focused role offers a starting salary of £27,000 per annum, along with an attractive benefits package. Standard working hours are Monday to Friday, 8:30am to 5:00pm, with a one-hour lunch break.
Benefits include up to 33 days’ holiday (20 days plus Bank Holidays increasing to 25 days with service), an Employee Rewards scheme offering flexible ‘quirky perks’ such as late starts, early finishes, extended lunches, and complimentary food and drink, plus access to an Employee Assistance Programme, Retail Discount Scheme, Auto-Enrolment Pension Scheme, and Life Assurance. You’ll also be joining a friendly, supportive team where you’ll be made to feel welcome from day one.
What will you be doing?
- Act as the first point of contact for telephone and email enquiries, providing a professional and efficient service.
- Process customer orders accurately, ensuring all information is recorded correctly on internal systems.
- Identify the parts and products required, sourcing stock from different locations or suitable suppliers based on price, quality and delivery timescales.
- Raise accurate and competitive quotations and support customers with their purchasing decisions.
- Process quotes and orders accurately, manage order changes, monitor delivery progress and communicate any delays or deviations promptly.
- Maintain accurate and up-to-date order processing records, escalating issues where appropriate and supporting other business functions as required.
What will you bring to the role?
- Strong communication skills with a confident and customer-focused approach.
- Excellent attention to detail with the ability to manage multiple tasks and deadlines.
- Good organisational skills and ability to prioritise workload effectively.
- Competent IT skills, and a good level of Maths or English - Training will be provided on IT systems.
- Previous experience in a customer service or parts procurement environment would be advantageous.
Whether you’re an experienced Customer Service Advisor, Account Administrator, Sales Support Administrator or have previous experience in parts procurement, this is an excellent opportunity to develop your career in a busy, customer-focused environment we’d love to hear from you. If you enjoy working with customers, suppliers and colleagues to solve problems and keep orders moving, apply today.
Customer Service Advisor in Stoke Gifford employer: Hireful
As an innovative small business based in Basildon, we pride ourselves on our commitment to sustainability and environmental responsibility, making us an excellent employer for those passionate about creating a positive impact. Our hybrid work model promotes a healthy work-life balance, while our collaborative culture fosters creativity and professional growth, ensuring that our Design Engineers are empowered to contribute meaningfully to exciting NPD/NPI projects. Join us to be part of a team dedicated to developing cutting-edge products that save water and reduce carbon emissions globally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Stoke Gifford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hireful. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hireful before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Stoke Gifford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hireful:Your cover letter is your chance to shine! Tell us why you want to work at Hireful specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hireful!
How to prepare for a job interview at Hireful
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
