At a Glance
- Tasks: Manage business travel bookings and provide support during flight disruptions.
- Company: Leading global travel management company with a focus on meaningful connections.
- Benefits: Competitive salary, 25 days leave, pension, and staff discounts.
- Other info: Work from home with monthly office visits in Liss, Hampshire.
- Why this job: Enjoy the out-of-hours lifestyle while solving complex travel challenges.
- Qualifications: Experience as a Business Travel Consultant and knowledge of GDS platforms.
The predicted salary is between 25200 - 33000 £ per year.
Are you an experienced Business Travel Consultant who thrives on independence and loves solving complex logistical puzzles?
This leading global travel management company, is seeking a self-sufficient professional to join their Out-of-Hours (OOH) team.
As a critical anchor of the 24/7 service delivery model, you will be the calm, confident voice supporting corporate travellers when the core day teams are offline.
You must therefore be happy to work out of hours schedules which include weekday evenings up to 11pm and alternate weekends.
Operating in a reduced-support environment, you will take full ownership of urgent requests, navigate flight disruptions, and ensure seamless service continuity.
What you'll be doing: Independently manage end-to-end business travel bookings, fast-paced changes, reissues, and cancellations.
Provide calm, decisive support to travellers during live flight disruptions.
Accurately log customer interactions and construct clear escalation notes for day-side teams regarding high-risk issues.
Produce highly structured handover notes for the morning teams to ensure zero gaps in service.
Assist with essential billing-related administration, bill-back processes, seat allocations, and refunds.
This is a company that believes in meaningful connection, without the daily commute!
This is a home working role, but you must be happy to visit theoffice in Liss, Hampshire, once per month as a minimum (more if you want!) What you need: Proven background working as a Business Travel Consultant within a fast-paced TMC environment.
Strong, fluid working knowledge of major GDS platforms Sabre and/or Amadeus.
A proven ability to work completely independently, make sound operational judgements, and handle urgent situations without direct supervision.
Exceptional written and verbal communication skills, specifically for writing airtight team handovers.
Previous experience specifically within an Out-of-Hours or 24/7 travel team.
Why you'll love this job: Competitive basic salary circa £28-30k plus bonus 25 days annual leave plus bank holidays Pension, Company sick pay Staff discounts, health and wellbeing services If you enjoy the unique rhythm of the out-of-hours lifestyle, and take pride in delivering \"first-time-right\" solutions under pressure, this is the job for you.
Apply today!
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Out of Hours Business Travel Specialist in Southampton employer: Hireful
As an innovative small business based in Basildon, we pride ourselves on our commitment to sustainability and environmental responsibility, making us an excellent employer for those passionate about creating a positive impact. Our hybrid work model promotes a healthy work-life balance, while our collaborative culture fosters creativity and professional growth, ensuring that our Design Engineers are empowered to contribute meaningfully to exciting NPD/NPI projects. Join us to be part of a team dedicated to developing cutting-edge products that save water and reduce carbon emissions globally.
