At a Glance
- Tasks: Handle customer complaints with empathy and ensure fair outcomes in a fast-paced environment.
- Company: Join a housing charity dedicated to making a difference in the community.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and compliance.
- Why this job: Make a real impact by resolving issues and improving customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27000 - 33000 £ per year.
Hireful is partnering with a housing charity to recruit a Complaints Resolution Partner in Peterborough.
This role focuses on customer‑centred handling of stage 1 and 2 complaints within a regulated environment, ensuring timely, fair outcomes and clear communication with customers.
You will investigate issues, work with contractors and internal teams, and craft empathetic, accurate written responses while maintaining Housing Ombudsman compliance in a fast paced, hybrid setting.
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Customer Complaints Resolution Specialist in Peterborough employer: Hireful
At Hireful, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. Located in Banbury, our hybrid work options provide flexibility, while our commitment to professional development ensures that you have ample opportunities for growth within the company. With competitive salaries and a supportive team environment, we are dedicated to making your experience both meaningful and rewarding.
