At a Glance
- Tasks: Coordinate office operations and engineer scheduling for smooth daily business.
- Company: Dynamic company focused on efficient service and customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role perfect for those who thrive under pressure.
- Why this job: Be the heartbeat of operations, making a real impact every day.
- Qualifications: Experience in scheduling or operations; strong organisational skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Office-based
Hours: Monday to Friday, 8:30am – 5:00pm
Role Purpose
To act as the central coordination point for all office operations and engineer scheduling, ensuring jobs are efficiently planned, communicated, and delivered. This role combines customer service, scheduling, and operational support to keep the business running smoothly on a day-to-day basis. This is not a traditional admin role — it is a fast-paced coordination position that requires ownership, decision-making, and the ability to manage changing priorities.
Key Responsibilities
- Plan and schedule daily engineer workloads, site visits, and reactive jobs
- Adjust schedules in real-time based on priorities, emergencies, and changes
- Ensure engineers have clear job information, materials, and access details
Operational Coordination
- Act as the link between customers, engineers, and the office team
- Monitor job progress and ensure updates are communicated clearly
- Support efficient workflow across service, repairs, and installations
Customer & Contractor Communication
- Be first point of contact for incoming calls and emails
- Provide updates, confirm bookings, and manage expectations
- Maintain professional and proactive communication at all times
Administration & System Support
- Raise purchase orders, quotations, and invoices
- Maintain accurate job records and documentation
- Support general office processes and reporting
What Success Looks Like
- Engineers are fully utilised and efficiently scheduled
- Jobs run smoothly with minimal disruption or confusion
- Customers receive clear, timely communication
- The office operates in a calm, organised, and proactive way
What We’re Looking For
Experience
- Previous experience in scheduling, coordination, or operations (essential)
- Experience in an engineering, service, or logistics environment (preferred)
Skills
- Strong organisation and prioritisation skills
- Able to make decisions and adapt quickly
- Good IT skills (MS Office; systems experience beneficial)
Attributes
- Calm under pressure in a fast-moving environment
- Proactive and solutions-focused
- Takes ownership rather than waiting for instruction
- Enjoys being at the centre of a busy operation
Operations & Scheduling Coordinator in Bicester employer: Hireful
As an innovative small business based in Basildon, we pride ourselves on our commitment to sustainability and environmental responsibility, making us an excellent employer for those passionate about creating a positive impact. Our hybrid work model promotes a healthy work-life balance, while our collaborative culture fosters creativity and professional growth, ensuring that our Design Engineers are empowered to contribute meaningfully to exciting NPD/NPI projects. Join us to be part of a team dedicated to developing cutting-edge products that save water and reduce carbon emissions globally.
