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- Tasks: Provide top-notch technical support and resolve customer issues daily.
- Company: Join a growing UK software product company with exciting investment opportunities.
- Benefits: Enjoy a competitive salary, weekdays only office hours, and potential for flexible working in the future.
- Why this job: Be part of a supportive team, enhance your skills, and progress into higher roles.
- Qualifications: Minimum three years in technical support; experience with Zendesk, Jira, and MySQL preferred.
- Other info: This role is based in Banbury, with occasional on-site customer visits.
The predicted salary is between 24000 - 28000 £ per year.
Are you an experienced Software Support Analyst, looking for a new career move in a recently invested & growing UK software product company? Do you possess outstanding customer support skills, with a problem-solving mindset & the ambition to progress in a scaling software company, into 3rd line, product management or even development further down the line? If so, and you have some experience in providing exceptional technical customer support as part of a very good team of like-minded people, we’d like to hear from you!
Location: Banbury, Oxfordshire. Due to the nature of the role, we cannot offer our usual hybrid working – so this will be 5 days a week on site, in the Banbury office. After time, we hope for this to become more flexible! Good commutes from: Oxford, Warwick, Milton Keynes, Leamington Spa, Bicester, etc.
Salary: £30K - £35K Basic + Benefits package. Office hours, weekdays only.
We’d hope that an experienced Support Analyst will know what to bring to the role! However, see below for what we’d expect & for an idea of what your day-to-day would be:
- To handle incoming technical support incidents, requests and changes.
- Review and investigate support issues escalated to second line.
- Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.).
- Attend customer premises from time to time to perform on-site work (very occasionally).
- You’ll have excellent communication skills, both written and verbal, with a friendly, confident and professional telephone manner.
- Very eager to learn new skills and invest in personal development.
- Good knowledge and experience with Zendesk & Jira. MySQL preferred if you have some good basics on this.
- Roughly, we’d expect this person to have a minimum of three years in technical support, but this is only a rough gauge.
So, if you’d like to be the support to our software & work with our awesome customers, then please hit the apply now button, or get in touch!
Technical Support Analyst employer: hireful.
Contact Detail:
hireful. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, like Zendesk and Jira. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your problem-solving skills by practising common technical support scenarios. You might be asked to demonstrate how you would handle specific issues, so being prepared with examples will show your capability.
✨Tip Number 3
Network with current or former employees of the company through platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your career ambitions and how they align with the company's growth. Showing that you're eager to progress into roles like product management or development can set you apart as a candidate who is invested in their future.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly any roles where you've used Zendesk or Jira. Emphasise your problem-solving skills and customer support achievements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle technical support incidents and your eagerness to learn new skills.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written and verbal communication abilities. Use clear and professional language throughout your CV and cover letter.
Highlight Relevant Experience: If you have experience attending customer premises for on-site work, mention it. Also, include any instances where you've collaborated with other teams, as this is a crucial part of the job.
How to prepare for a job interview at hireful.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues. Highlight your analytical thinking and how you approach problem-solving, as this role requires a strong mindset for tackling challenges.
✨Familiarise Yourself with Tools
Make sure you have a good understanding of Zendesk, Jira, and MySQL. Be ready to talk about your experience with these tools and how they can help in providing effective support. If possible, mention any relevant projects or tasks you've completed using them.
✨Demonstrate Excellent Communication Skills
Since the role involves customer interaction, practice articulating your thoughts clearly and confidently. Prepare to answer questions in a friendly and professional manner, showcasing your ability to communicate complex technical information to non-technical users.
✨Express Your Eagerness to Learn
Convey your enthusiasm for personal development and learning new skills. Discuss any recent training or courses you've undertaken, and express your interest in progressing within the company, whether into 3rd line support, product management, or development.
