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- Tasks: Support daily operations, manage imports/exports, and ensure compliance with customs regulations.
- Company: Join NTG Air & Ocean UK Ltd, a dynamic player in the logistics industry.
- Benefits: Enjoy a permanent role with a competitive salary and opportunities for training and growth.
- Why this job: Be part of a small, experienced team focused on customer service and operational efficiency.
- Qualifications: Previous experience in freight forwarding and customs entry is essential.
- Other info: This is an office-based role with a commitment to personal development.
The predicted salary is between 28800 - 43200 £ per year.
Reporting to: Branch Manager
Reporting to Indirect: Country Director
Direct Reports: None
Location: Felixstowe
Department: Operations
Permanent Hours: 09:00am – 17:30pm
Start: Immediate
Salary: Dependent on Experience
Job Summary: To actively support the growth of NTG Air & Ocean UK Ltd through a commitment to achieve its strategic objective of meeting and exceeding the budget set for the financial year. This includes supporting the branch with the smooth running of day-to-day operations and ensuring that all files are ready for end of month. Responsibilities include training and supervising other staff members, identifying areas for improvement in operational processes, and implementing strategies to ensure the smooth running of the operations department. A committed approach to customer service, communication, and relationship building with all customers, suppliers, colleagues, and overseas agents is essential, along with an emphasis on proactively looking for opportunities for growth and development while applying efficiency to your role.
Essential Qualifying Criteria: Satisfactory 5-year background checks/Eligibility to work in the UK
Essential/preferred qualifications: n/a
Essential/preferred experience: Previous Experience in a Freight Forwarding Operational/Management Role, Cargowise Operational Experience, Customs Entry Experience – Understanding and completion of entries and required systems.
Key Tasks:
- Proactively support the branch manager with the day-to-day running of the department, including but not limited to handling and management of Import and Export movements across Air, Ocean, and Road.
- Understand and comply with Standard Operating Procedures set out in line with customer requirements.
- Monitor all current shipments including accurate booking and updating of operating system – Cargowise.
- Customer Service – proactively liaise and update clients/overseas agents/suppliers as necessary.
- Completion of customs entries across Air, Sea, and Road via Cargowise system.
- Updating customer tariffs and providing quotations, sourcing rates for full-service offerings.
- File management ensuring data quality and timeliness of updates and invoicing.
- Ensure compliance with all relevant customs and procedure regulations.
Operations Role: Working as part of a small, dynamic experienced team with opportunities to cover a wide range of operational activities with training provided as required. Ability to manage your own accounts daily with support from management and colleagues. Expectation to be multi-modal with the ability to cover Air, Ocean, and Road on both imports and exports (training will be provided for any areas unfamiliar). Customs entries will be a part of the role, but this is not the sole function. Ensuring that all files are ready for End of Month and managing the operators team to ensure that this is completed within time. Solely office-based work.
Operations Manager in Felixstowe employer: Hiredonline
Contact Detail:
Hiredonline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Felixstowe
✨Tip Number 1
Familiarise yourself with Cargowise, as it's a key system for this role. Consider taking an online course or watching tutorials to get a better understanding of its functionalities and how it integrates with customs entries.
✨Tip Number 2
Network with professionals in the freight forwarding industry, especially those who have experience in operations management. Attend local events or join online forums to connect with others and gain insights into best practices.
✨Tip Number 3
Brush up on your knowledge of customs regulations and procedures. Understanding the compliance aspects will not only help you in the interview but also demonstrate your commitment to the role and the company’s operational efficiency.
✨Tip Number 4
Prepare to discuss specific examples from your previous roles where you improved operational processes or enhanced customer service. This will showcase your proactive approach and ability to contribute to the company's growth.
We think you need these skills to ace Operations Manager in Felixstowe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in freight forwarding and operations management. Emphasise your familiarity with Cargowise and customs entry processes, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Operations Manager position. Discuss how your previous experiences align with the responsibilities outlined in the job description, particularly your commitment to customer service and operational efficiency.
Highlight Key Skills: Focus on key skills that are essential for the role, such as communication, relationship building, and problem-solving. Provide specific examples of how you've successfully applied these skills in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is vital for an Operations Manager.
How to prepare for a job interview at Hiredonline
✨Know Your Operations
Familiarise yourself with the key responsibilities of an Operations Manager, especially in freight forwarding. Be prepared to discuss your previous experience in managing import and export movements, as well as your understanding of customs entries and Cargowise.
✨Demonstrate Customer Service Skills
Since customer service is crucial for this role, think of examples where you've successfully built relationships with clients or resolved issues. Highlight your proactive communication style and how it has positively impacted your previous teams.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific instances where you've identified areas for improvement in operational processes. Employers will appreciate your ability to implement strategies that enhance efficiency and support growth.
✨Prepare Questions
Have a few insightful questions ready to ask at the end of the interview. This shows your genuine interest in the role and the company. You might ask about the team dynamics or how success is measured in the operations department.
