Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Negotiate settlements and resolve queries for commercial energy consumers.
- Company: Join a vibrant and rapidly growing debt recovery agency in the energy sector.
- Benefits: Earn £25k to £27k plus generous commissions, with OTE of £40,000.
- Why this job: Be part of a dynamic team that values communication and problem-solving.
- Qualifications: Organised, adaptable, and proficient in Microsoft Office; good communication skills required.
- Other info: Office-based role with a full-time schedule, Monday to Friday.
The predicted salary is between 25000 - 27000 £ per year.
All potential candidates should read through the following details of this job with care before making an application.
£25k to £27k plus generous commission structure (OTE £40,000)
Full Time (35.25 hours, Monday to Thursday 08:45 to 16:45, Friday 08:45 to 16:00)
Permanent
Role Summary:
Utility Collections are an ambitious, vibrant and rapidly growing debt recovery agency within the energy industry. We are looking for an Internal Resolution Specialist based in the Fylde Coast area to work within the Operations department of our company. In addition to developing close working relationships with both our staff and our Energy Supplier Clients, the primary purpose of the role is to deliver excellent Debt Recovery Specialist services in relation to the full range of services we provide.
Duties will include:
- Proactively communicating with indebted commercial energy consumers to negotiate settlement, or an appropriate alternative commercial resolution
- Analysing customer queries to determine payment prevention and subsequently acting as an intermediary between the account holder and the energy supplier to resolve the query
- Negotiating and processing payments, or discussing and governing payment plans to fruition
- Identifying any potentially vulnerable customers and adapting your approach accordingly
- Identifying non-compliant customers and escalating their cases to the next operational step
- Achieving both Management and Client led KPI’s
- Account managing your own portfolio throughout
Skills and Experience:
- Organised and able to follow processes to deliver a high and consistent service
- Good work ethic with the ability to work within defined timescales whilst remaining adaptable in a fast-paced environment
- Ability to stay calm under pressure and deliver accurate information
- Well-presented and approachable
- Good communication and telephony skills
- Motivated to plan and efficiently manage own workload
- Proficient in Microsoft Office, and able to adapt to custom built CRM
Hiredonline is an advertising consultancy. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Internal Resolutions Specialist employer: Hiredonline Consultancy Ltd
Contact Detail:
Hiredonline Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Resolutions Specialist
✨Tip Number 1
Familiarise yourself with the energy industry and its challenges. Understanding the nuances of debt recovery within this sector will help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your negotiation skills. Since the role involves negotiating settlements, consider role-playing scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Showcase your organisational skills by preparing a portfolio of past experiences where you've successfully managed workloads or resolved customer queries. This will illustrate your ability to handle the responsibilities of the Internal Resolutions Specialist.
✨Tip Number 4
Network with professionals in the debt recovery and energy sectors. Attend relevant events or join online forums to connect with others in the field, which could provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Internal Resolutions Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Internal Resolutions Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in debt recovery or customer service roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet KPIs.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled similar situations in the past, showcasing your communication and negotiation skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hiredonline Consultancy Ltd
✨Research the Company
Before your interview, take some time to learn about Utility Collections and their role in the energy industry. Understanding their services and values will help you tailor your responses and show genuine interest.
✨Demonstrate Communication Skills
As an Internal Resolutions Specialist, strong communication is key. Prepare examples of how you've effectively communicated with clients or resolved conflicts in the past to showcase your skills.
✨Showcase Your Organisational Skills
The role requires managing a portfolio and adhering to KPIs. Be ready to discuss how you stay organised and manage your workload efficiently, especially in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle difficult situations, such as negotiating with customers or identifying vulnerable clients. Think of specific scenarios from your past experience where you successfully navigated similar challenges.
