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For Companies At a Glance
- Tasks: Engage with clients, educate them on the platform, and solve problems.
- Company: Join a high-growth care tech startup making a social impact.
- Benefits: Enjoy a £35k salary, up to £4k bonus, hybrid work, and equity options.
- Why this job: Be the first Customer Success Manager in a revolutionary startup culture.
- Qualifications: Organised, problem-solver with client engagement experience; startup experience is a plus.
- Other info: Flexible working with support available when needed.
The predicted salary is between 28000 - 42000 £ per year.
At Hired By Startups, we’re working with a high growth, well funded care tech startup, hiring a Customer Success Manager to join their team, as their first customer success hire.
As the first Customer Success Manager, you’ll be responsible for engaging with new clients as they register on this startup’s platform, reducing their time to value.
If you’re looking to join a socially impactful startup, revolutionising the care sector, this could be for you. Keep reading…
About the roleAs Customer Success Manager, you will:
- Engage with care providers as they register on the platform.
- Understand each client’s needs and educate them on how the platform works.
- Help clients achieve key platform utilisation metrics, ultimately reducing their time to value.
- Identify and solve problems across process and product, working with Sales, Ops and Product.
- Report insights back internally to understand key metrics and suggest improvements.
As Customer Success Manager, you’ll need:
- To be highly organised, able to manage a high number of clients at any one time.
- To be able to convey fairly complex information in an understandable manner to customers.
- A problem solving mindset, to see what’s not working and work cross-functionally on solutions.
- Experience engaging with clients, whether that’s in sales, account manager or customer success. Previous experience in a high growth startup would be beneficial.
- To be confident working independently in your role, with help available as needed.
As Customer Success Manager, you can expect:
- £35k base salary
- Bonus, up to £4k per year (paid quarterly)
- Hybrid working (2 days per week in London office, flexible)
- Equity options in a high growth startup
If you’re looking for a new role and want to join a high growth, socially impactful startup, this could be the one for you. Apply now!
Contact Detail:
Hired By Startups Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Research the care tech industry and the specific startup you're applying to. Understanding their mission, values, and the challenges they face will help you tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 2
Prepare to discuss your previous experience in customer success or related roles. Be ready to share specific examples of how you've engaged with clients, solved problems, and improved client satisfaction, as this will showcase your suitability for the role.
✨Tip Number 3
Network with professionals in the care tech sector or those who have worked in startups. Engaging with them can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Demonstrate your problem-solving mindset by preparing to discuss how you would approach common challenges faced by new clients on the platform. This proactive thinking will impress interviewers and show that you're ready to contribute from day one.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, client engagement, and problem-solving. Use specific examples that demonstrate your ability to manage multiple clients and convey complex information clearly.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the care tech sector and your understanding of the startup environment. Mention how your skills align with the responsibilities of the Customer Success Manager role and express your enthusiasm for making a social impact.
Showcase Problem-Solving Skills: In your application, provide examples of how you've identified and solved problems in previous roles. Highlight any cross-functional collaboration you've been involved in, as this is crucial for the position.
Highlight Relevant Experience: If you have experience in a high-growth startup or similar environments, make sure to emphasise this in your application. Discuss how this experience has prepared you for the challenges of being the first Customer Success Manager at a new company.
How to prepare for a job interview at Hired By Startups
✨Understand the Company and Its Mission
Before your interview, take some time to research the care tech startup and its mission. Understand how they aim to revolutionise the care sector and be prepared to discuss how your values align with theirs.
✨Showcase Your Problem-Solving Skills
As a Customer Success Manager, you'll need to identify and solve problems. Prepare examples from your past experiences where you've successfully tackled challenges, especially in client engagement or product utilisation.
✨Demonstrate Your Organisational Skills
Since the role requires managing multiple clients simultaneously, be ready to discuss your organisational strategies. Share specific tools or methods you use to keep track of client interactions and ensure timely follow-ups.
✨Prepare Questions for the Interviewers
Engage your interviewers by preparing thoughtful questions about the company culture, team dynamics, and expectations for the Customer Success Manager role. This shows your genuine interest and helps you assess if it's the right fit for you.
