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- Tasks: Manage and grow customer accounts while driving retention and value.
- Company: Join a high-growth marketplace startup revolutionising global buying and selling.
- Benefits: Competitive salary, performance bonus, equity, and strong progression opportunities.
- Other info: Dynamic, founder-led environment in central London with a collaborative culture.
- Why this job: Be part of an innovative team using AI to enhance customer experiences.
- Qualifications: 2+ years in Account Management or related fields with strong relationship-building skills.
The predicted salary is between 50000 - 55000 £ per year.
We’re partnering with a high-growth marketplace startup hiring an Account Manager to join their commercial team. They are using AI and marketplace technology to modernise a traditional global industry, making international buying and selling more efficient and accessible.
This is a commercially focused Account Management role with real ownership and progression potential. You’ll manage and grow a portfolio of marketplace customers, driving retention, repeat spend and long-term customer value while working closely with operations, product and supply teams.
The role would suit someone who thrives in fast-paced environments, enjoys building strong relationships with SMB customers and takes a proactive, commercial approach to account management.
Key responsibilities:- Managing and growing a portfolio of customer accounts
- Driving customer retention and wallet share growth
- Building strong relationships across multiple channels
- Re-engaging inactive customers and improving account health
- Working cross-functionally to improve customer experience
- Using AI tools and automation to improve scalability and efficiency
- Contributing to process improvement as the business scales
- 2+ years in Account Management, Customer Success, Partnerships or Sales
- Experience within a startup or scale-up environment preferred
- Commercially driven and proactive mindset
- Comfortable with ambiguity and evolving processes
- Strong communication and relationship-building skills
- Interest in AI, automation and operational efficiency
- Experience working with SMB customers or high-growth businesses
- Competitive salary + performance bonus
- Equity package
- High-growth, founder-led environment
- Strong progression opportunities
- Collaborative and ambitious team culture
- Central London office
About Hired By Startups: At Hired By Startups, we’re the hiring partner of choice to many of London’s fastest-growing startups and scale-ups. We specialise in building GTM teams and making leadership hires with Seed–Series C startups, and over the last 8 years we’ve successfully hired for 100+ of London’s best-known startups.
For more information, visit our website.
Account Manager employer: Hired By Startups
Contact Detail:
Hired By Startups Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show them you’re not just another candidate; you’re genuinely excited about their mission and how you can contribute to their growth.
✨Tip Number 3
Practice your pitch! You’ll need to articulate your experience and how it aligns with the role. We suggest rehearsing with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Account Manager role. Highlight your experience in account management, especially in fast-paced environments, and don’t forget to mention any work with SMB customers!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for AI and marketplace technology, and explain how your proactive approach can drive customer retention and growth. Keep it engaging and personal!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage and grow accounts. Numbers speak volumes, so include metrics that show how you’ve driven retention and increased customer value.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into the process quickly. Plus, it shows you’re serious about joining our ambitious team!
How to prepare for a job interview at Hired By Startups
✨Know Your Numbers
As an Account Manager, you'll need to demonstrate your understanding of key metrics. Be prepared to discuss how you've driven customer retention and growth in previous roles. Bring specific examples of how you increased wallet share or improved account health.
✨Showcase Your Relationship Skills
Building strong relationships is crucial in this role. Think of examples where you've successfully engaged with customers, especially SMBs. Highlight your communication style and how you adapt to different personalities to foster trust and collaboration.
✨Embrace the Tech
Since the company uses AI and automation, show your enthusiasm for these tools. Familiarise yourself with relevant technologies and be ready to discuss how you've used similar tools to improve efficiency in your past roles. This will demonstrate your proactive mindset.
✨Be Ready for Ambiguity
Startups often operate in fast-paced and evolving environments. Prepare to discuss how you've navigated ambiguity in your previous positions. Share examples of how you adapted to changing processes and contributed to improvements, showcasing your flexibility and problem-solving skills.