Telesales Executive in Southampton

This is a brilliant opportunity to join a well-established, growing environmental-services business, helping domestic customers access essential services while building a rewarding career in sales. The business has a strong people-first culture, invests heavily in training and development, and provides an important range of environmental and waste-management services to customers nationwide.

You will join a small, friendly Telesales team, where you will be supported from day one and given the tools, training and confidence to succeed.

The Role

As a Telesales Executive, you will be the first point of contact for a wide range of customers, handling inbound enquiries while also proactively following up with previous customers and warm opportunities. This is a varied role, combining excellent customer service with commercially focused activity. You will speak to customers about regular services, maintenance and repairs, win-back campaigns and additional services that may suit their needs. Previous telesales experience would be useful, but it is not essential. If you are personable, dependable, enjoy being busy and want an opportunity to develop your sales skills, full training will be provided.

Telesales Executive Responsibilities:

• Handle inbound customer enquiries professionally, efficiently and with a genuine focus on service
• Make outbound calls to previous customers and people who have previously requested a quote
• Support retention, regular-service, maintenance, repair and consolidation campaigns
• Promote relevant services and identify opportunities to cross-sell and upsell
• Provide support across both domestic and industrial enquiries, directing calls where appropriate
• Build rapport quickly and help customers find the right solution for their needs
• Maintain accurate customer information and activity on the company CRM system
• Work to agreed call, quote, sales and customer-service targets
• Work closely with the wider team to ensure a smooth, positive customer experience

Telesales Executive Benefits:

• Competitive basic salary of £28,371 + quarterly performance-related bonus scheme (previous team members have earned c. £2,500-£3,000 per year)
• Six-week structured induction, including departmental shadowing, sales training and gradual phone-based training
• Clear progression opportunities into senior telesales, team leadership, national accounts, field sales and other areas of the business
• 33 days holiday including bank holidays
• On-site parking at the office
• Pension, healthcare cash plan, recognition schemes, retail discounts and holiday buy/sell scheme
• A friendly, supportive team and a company that genuinely invests in its people

Telesales Executive Requirements:

This role would suit someone who:

• Has experience in customer service, retail, hospitality, contact centres, telesales or another customer-facing environment
• Is confident speaking to people and enjoys building rapport over the phone
• Can manage a busy workload, juggle tasks and adapt when priorities change
• Is reliable, organised and takes pride in delivering a great customer experience
• Has a positive attitude and is willing to learn how to sell
• Is comfortable working towards targets and being proactive when making outbound calls
• Works well as part of a small, close-knit team and gets involved in conversations
• Has good IT skills and is comfortable using Microsoft Office and CRM systems

Desirable:

• Previous telesales, retention, appointment-setting or outbound calling experience
• Experience working to customer-service or sales KPIs
• Experience using a CRM system

To Be Considered: Please either apply by clicking online or emailing me directly. For further information, call 01244 739 301 or 07736 920 086. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Key Skills:

Telesales, Sales Executive, Customer Service, Outbound Sales, Inbound Calls, Retention, Upselling, Cross-Selling, Contact Centre, Retail Sales, Lead Generation, CRM.